Course Overview

“Finished” Isn’t Enough: Learn the Importance of Quality.

In this course, you will learn how to develop or improve the quality programs at your workplace. You will use systems thinking to plan quality into your project, prioritize requirements to meet customers’ quality needs, select quality assurance and quality control activities that are tailor-fit to your project, and use quality management processes, tools, and metrics to increase the likelihood of project success. You will use a Quality Management Plan to document and structure a thoughtful approach to project quality management. You will gain insight into applying quality planning, quality assurance, and quality control to real-world projects.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

Course Objectives

  • Apply systems thinking when planning quality into your project
  • Develop or improve quality programs at your workplace based on modern quality theories and approaches
  • Determine quality assurance activities for your project and how to measure them
  • Prioritize requirements to better meet customer needs and ensure quality
  • Relationship between risk and quality
  • Develop a quality management plan for your project
  • Determine the impact of quality assurance activities on the critical path
  • Select the appropriate quality assurance and quality control tools for your project
  • Plan and perform a quality audit for your project

Course Content

1. Quality Control and Closure Project Quality

  • What Is Quality?
  • History of Modern Quality
  • Project Quality Management

2. Planning Quality

  • The Process of Planning Quality
  • Systems Thinking in Planning Quality
  • Role of Stakeholders in Quality
  • Quality Requirements
  • Quality Planning Tools

3. Performing Quality Assurance

  • The Process of Performing Quality Assurance
  • Process Analysis Tools
  • Quality Assurance as Part of the Critical Path

4. Performing Quality Control

  • The Process of Performing Quality Control
  • Measurement and Tracking Tools
  • Problem Solving and Decision Making
  • Using Quality Assurance and Control Tools
  • Quality Control and Closure

5. Case Studies

  • Hands-On Exercises
  • Illustrate the Importance of Quality
  • Define Quality
  • Define the Attributes of Quality
  • Distinguish Between Quality and Grade
  • Propose a Quality Program for Your Workplace
  • Identify Quality in the Triple Constraint
  • Perform a Stakeholder Analysis
  • Identify Positive and Negative Risks for Your Project
  • Prioritize Requirements
  • Develop a Quality Management Plan
  • Determine the Impact of Quality Assurance Activities on the Critical Path
  • Select Quality Assurance ToolsCreate a Pareto Chart
  • Draw a Cause and Effect Diagram
  • Plan and Perform a Quality Audit

Course Overview

The primary objective of this practical training is to equip delegates with an extensive knowledge base and hands-on comprehension of the PRINCE2® Project Management method. It also aims to assist participants in their preparation for the PRINCE2® Practitioner examination, which includes a web proctored exam voucher as part of the course fee.

PRINCE2® has evolved into the ultimate standard for best practice methodology in project-based work, and it is perfectly aligned with the realities of today’s world. As a result, an increasing number of employers are seeking certification for project leaders. Clients expect you to have a profound understanding of project management. This involves being familiar with the roles within a project organization and how communication channels are structured. Additionally, you are required to possess insight into how tasks are presented and delivered in the form of work packages. Moreover, you should be acquainted with the various processes, control mechanisms, and reports that hold significance in your field of work.

Organizations that have embraced PRINCE2® have reported heightened project success rates, bolstered control mechanisms, and a substantial boost in customer satisfaction. This training underscores the savvy utilization of the PRINCE2® framework within real projects, emphasizing tangible results and strategic implementation.

Course Objectives

  • Demonstrate a wider appreciation of PRINCE2 skills and know-how, and apply this in a realistic context
  • Efficiently navigate the PRINCE2 Official Book
  • Tailor best practice in response to different project circumstances
  • Analyse information and reason whether a course of action is effective/appropriate in accordance with PRINCE2 best practice
  • Apply PRINCE2 method to your own projects

Course Content


The course contains begins with an introduction and is structured around three workshops, that will help you learn to prioritize and explore areas of project management, including these topics:

  1. PRINCE2 Foundation Recap
  2. Principles
  3. People
  4. Organizing
  5. Business Case
  6. Processes
  7. Starting Up a Project
  8. Directing a Project
  9. Initiating a Project
  10. Plans
  11. Quality
  12. Risk
  13. Issues
  14. Progress
  15. Controlling a Stage
  16. Managing Product Delivery
  17. Managing a Stage Boundary
  18. Closing a Project

Exam Preparation

Course Overview

Introducing the PRINCE2® Project Management Foundation and Practitioner Combined Course

Are you ready to master the art of modern project management and elevate your career to new heights? Our PRINCE2® Project Management Foundation and Practitioner Combined Course is designed to equip you with a comprehensive understanding of PRINCE2®, the leading project management methodology, and prepare you for both the Foundation and Practitioner examinations.

In this dynamic and intensive program, you will embark on a transformative journey that covers the essential principles, practices, and techniques of PRINCE2® . This combined course seamlessly integrates the content of both the Foundation and Practitioner levels, ensuring you gain a deep and practical knowledge of project management.

Course Objectives

  • Understand key concepts relating to projects and PRINCE2
  • Understand how the PRINCE2 principles underpin the PRINCE2 method
  • Understand the importance of people in successful projects
  • Understand the PRINCE2 practices and how they are applied throughout the project
  • Understand the PRINCE2 processes and how they are carried out throughout the project
  • Demonstrate a wider appreciation of PRINCE2 skills and know-how, and apply this in a realistic context
  • Efficiently navigate the PRINCE2  Official Book
  • Tailor best practice in response to different project circumstances
  • Analyse information and reason whether a course of action is effective/appropriate in accordance with PRINCE2 best practice
  • Apply PRINCE2 method to your own projects
  • Complete the PRINCE2 Foundation and Practitioner examination

Course Content

1. Introduction to Project Management

2. Principles

3. People

4. Organizing

5. Business Case

6. Processes

7. Starting Up a Project

8. Directing a Project

9. Initiating a Project

10. Plans

11. Quality

12. Risk

13. Issues

14. Progress

15. Controlling a Stage

16. Managing Product Delivery

17. Managing a Stage Boundary

18. Closing a Project

19. Exam Preparation

Course Overview

This mock exam is the ideal practice run for the BCS Oral Examination in Business Analysis.

One of our Business Analysis trainers (who is also an experienced examiner) will ask you the sort of questions you will be asked in the actual oral exam, allowing you to test your knowledge and understanding. Afterwards, they will talk you through how you performed, giving invaluable feedback and helping you identify topics that need your attention.

The mock exam can be scheduled at a time to suit you, subject to trainer availability. A highly effective way to practise performing under pressure, and boost your chance of success.

Course Content

  • 45 minutes mock exam (conducted over Microsoft Teams with one examiner).
  • 15 minutes of one-to-one feedback.

Course Overview

Management Skills for Technical Professionals

Identify what really motivates technical people to excel at work in management skills for technical professionals.

This interactive Management Skills for Technical Professionals Training course is designed to help you make the transition from technical expert to people management. The building blocks of communicating, motivating, and delegating are clearly presented. In addition, completing the Technical Supervisor Action Plan will help you implement your new supervisory skills on the job.

Course Objectives

  • Make the Transition from Technician to Manager
  • Overcome Communication Challenges Facing Technical Supervisors
  • Learn how to motivate your Technical Team
  • Manage Performance and Monitor Progress
  • Learn the art of Delegation
  • Manage Your Job and Advance Your Career

Course Content

Introduction: Why Technical Supervising Is Unique

Part 1: The Transition: Getting Off to a Good Start

  • Make the Transition a Manageable Process
  • Before You Begin the Transition
  • Starting the Transition Process
  • Avoiding Predictable challenging situations
  • Understanding the Technical Types
  • Proactive Management
  • Technical Supervisors’ Transition Lessons

Part 2: Communication: Skills for Technical Supervisors

  • Communication Challenges Facing Technical Supervisors
  • Challenge 1: Understanding Your Personal Style
  • Challenge 2: Meeting Interpersonal Communication Demands
  • Challenge 3: Developing Situational Strategies
  • Technical Supervisors’ Communication Lessons

Part 3: Motivation: Creating Incentives

  • Motivational Issues
  • Motivational Theories
  • Motivational Basics
  • Unique Motivation Needs of Technical Experts
  • What Motivates Technical Supervisors?
  • Motivational Challenges Facing Technical Supervisors
  • Challenge 1: Overcoming challenging situations
  • Challenge 2: Creating a Positive Climate
  • Challenge 3: Finding Incentives for Your Technical Team
  • Challenge 4: Managing Change

Part 4: Delegation: Learning to Let Go

  • Delegation Skills Overview
  • Delegation Challenges Facing Technical Supervisors
  • Challenge 1: Determine with Whom You Can Let Go
  • Challenge 2: Select the Appropriate Strategy
  • Challenge 3: Be Sensitive to the Needs of Others
  • Challenge 4: Manage Performance and Monitor Progress
  • Technical Supervisors’ Delegation Lessons
  • Managing Virtual Teams
  • Understanding Leadership Competencies
  • Developing Positive Assertiveness
  • The Art of Influencing Others
  • Appraising Performance
  • Building Teams
  • Establishing Employee Accountability
  • Feedback Skills for Leaders

Part 5: Planning for Further Development

  • Develop a Plan of Action
  • Manage Your Job and Advance Your Career
  • Politics Can Be Fun
  • Technical Supervisors’ Final Recommendations

Course Overview

ISO/IEC 27002 Foundation training enables you to learn the basic elements to implement Information Security Controls as specified in ISO/IEC 27002. During this training course, you will be able to understand how ISO/IEC 27001 and ISO/IEC 27002 are related to ISO/IEC 27003 (Guidelines for the implementation of ISMS), ISO/IEC 27004 (Measurement of Information Security) and ISO/IEC 27005 (Risk Management in Information Security).

After completing this course, you can sit for the exam and apply for the “PECB Certificate Holder in ISO/IEC 27002 Foundation” certificate. A PECB Foundation Certificate shows that you have understood the fundamental methodologies and management approach.

Course Objectives

  • Understand the implementation of Information Security Controls in accordance with ISO/IEC 27002
  • Acknowledge the correlation between ISO/IEC 27001, ISO/IEC 27002 and other standards and regulatory frameworks
  • Understand the approaches, methods and techniques used for the implementation of Information Security Controls

Course Content

  • Day 1: Introduction to ISO/IEC 27002 and Information Security Management System
  • Day 2: ISO/IEC 27002 Controls and Certificate Exam

Course Overview

Acquire the facilitation skills necessary to effectively manage requirements meetings and workshops.

Business analysts have the responsibility to gather, analyze, and validate business and technical requirements for their projects, thus they need facilitation skills to manage requirements meetings and workshops.

In this highly interactive two-day course, you’ll gain the skills to be an effective facilitator – one who can help stakeholders define their needs and form quantifiable requirements. You’ll learn tested techniques for meeting planning and preparation, brainstorming, analysis, and decision-making. You will have the opportunity to practice these techniques in a safe environment with a trained facilitator who will give you relevant, timely feedback. Advanced topics will also be covered, including virtual facilitation, conflict management, and root cause analysis. You will leave class with the confidence to facilitate a meeting from the planning stages, motivating group participation, building consensus, maintaining session focus, and evaluating results for lessons learned.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

Course Objectives

  • The role of facilitation in business analysis
  • Plan a facilitated meeting
  • Create an agenda and risk analysis
  • Use the appropriate facilitation techniques in a meeting
  • Plan for and facilitate in a virtual meeting environment
  • Use advanced brainstorming, analysis, and decision-making techniques
  • Manage conflict in a facilitated meeting

Course Content

  • Facilitation Basics:
  • What Facilitation Is
  • The Role of the Facilitator
  • To Facilitate or Not to Facilitate?
  • Benefits of Facilitation
  • Facilitation in Business Analysis
  • Planning a Facilitated Meeting:
  • Why Planning is Critical
  • Defining the Purpose
  • The Facilitated Meeting Planning Worksheet
  • Key Characteristics of Participants
  • Meeting Risks and Responses
  • Facilitation Techniques:
  • Building an Agenda
  • Techniques for Facilitated Meetings
  • Brainstorming
  • Gap Analysis
  • T-Charts (or Force Field Analysis)
  • Model Types
  • Impact/Effort Grid
  • Multi-Voting
  • Conducting a Meeting:
  • Facilitation Actions
  • Facilitation Behaviors
  • Virtual Meetings:
  • Challenge of Teleconferences and Web-Conferences
  • Meeting with Dispersed Participants
  • Best Practices for Virtual Meetings
  • More Techniques for Facilitation:
  • Brainwriting (Anonymous Brainstorming)
  • Root Cause Analysis
  • Criteria-Based Grid
  • How Various Models Can be Used with Groups
  • Managing Conflict:
  • Understanding Conflict
  • Good vs. Bad Conflict
  • Resolving Conflict between Participants
  • Resolving Conflict between Participant and Facilitator
  • Exercises:
  • Complete a Facilitation Meeting Plan
  • Create Meeting Agenda
  • Practice Facilitating Multiple Meetings
  • Practice Root Cause Analysis
  • Complete a Criteria-Based Grid

Course Overview

This course is ideal for persons requiring detailed knowledge about customizing of sales processes and basic functions.

Course Objectives

This course will prepare you to:

  • Gain a detailed knowledge of using the functions in sales.
  • Make the relevant customizing settings for sales documents

Course Content

  • Setting Up the Enterprise Structure in Sales and Distribution
  • Configuring Business Partner and Customer Master Data in SAP S/4HANA Sales
  • Configuring Sales Documents – Setting up of a Sales Document Type, Item Categories and Schedule Line Categories.
  • Configuring Special Functions in SAP S/4HANA Sales
  • Configuring the Copying Control for Sales Documents
  • Setting Up the Partner Functions and Partner Function Determination

Course Overview

This course is ideal for those who have detailed cross-functional configuration knowledge in copying control, text control, and output control to reflect business requirements in SAP S/4HANA Sales

Course Objectives

This course will prepare you to:

  • Understand and consider complex relationships in mapping organizational structures
  • Configure and adapt special functions such as copy control and text control
  • Configure output control (NAST-based and BRFplus-based Output Management)
  • Adjust Material Master Record Field Selection
  • Understand system modification options

Course Content

  • Organizational Structures
    • Creating Organizational Elements
    • Applying Shared Master Data and Cross-Division Sales
  • Copy Control
    • Understanding the Concept of Copy Control
    • Modifying Copy Control for Sales Documents
    • Analyzing Copy Control for Delivery and Billing Documents
  • Text Control
    • Identifying Text Sources
    • Configuring Text Control
  • Output
    • New Output Management
    • Output Determination with Condition Technique
    • Understanding Basic Principles of Processing Printed Output
  • Material Master Record Field Selection
  • Enhancements and Modifications
    • Using Enhancement Technology
    • Performing System Modifications Using Classic Enhancement Technology
    • Performing System Modifications Using the Enhancement Framework
    • Adding New Fields

Course Overview

Improve your decision-making capabilities through critical thinking, structured reasoning, and creative problem analysis.

Learn how to be an inventive, logical decision maker by understanding the principles behind critical thinking and the tools used to consistently identify and select the best decision among multiple alternatives. In this course, you’ll explore a structured way to approach and dismantle problems with a view toward optimum outcomes.

Applying the techniques of critical thinking allows you to dismantle complex problems and to understand the inputs and implications of your thought processes. By applying problem analysis and good practices you’ll be able to develop positions and arrive at decisions that are logical and explicable to others. After completing the course, you’ll understand why most decisions are of poor quality and be able to impose quality controls on both your decisions and the decisions of others.

Course Objectives

After you complete this course you will be able to understand:

  • Natural barriers to sound reasoning
  • Bias and assumptions in problem analysis
  • Thought processes and reasoning
  • Analytical techniques for comparing alternative solutions
  • Structure, standards, and ethics of critical thinking
  • Problem analysis best practices

Hands-On Exercises:

  • Evaluate the strategic thinking of others
  • Assess the reasoning of others
  • Problem solving by starting with restatement of the issues
  • Problem solving from a number of different perspectives
  • Identify decision-making factors
  • Creativity and the decision-making process
  • Structure the analytical process with a matrix
  • Evaluate decision options using probabilities
  • Compare options using paired ranking

Course Content

Introduction to Decision Making

  • What’s a Decision?
  • High Quality vs. Low Quality Decisions
  • Becoming a Better Decision-Maker

Barriers to Brilliant Decisions

  • Instinctive Decision-Making
  • Barriers to Sound Reasoning
  • Outlook vs. Reality

Critical Thinking

  • What Is Critical Thinking?
  • Structures of Thinking
  • Thinking with Standards
  • Sophistry and Intellectual Ethics

Problem Analysis Guidelines

  • Opening the Mind
  • 10 Best Practice Guidelines
  • Structuring Techniques
  • Putting It All Together

The Decision

  • Who Decides?
  • Who Should Decide?
  • Take Home Message