Course Overview

Owning knowledge is one thing, transferring knowledge is something else. In successful organizations, however, sharing knowledge is crucial. That is why Global Knowledge has developed a training that helps (IT) professionals to share knowledge in a didactically sound way and facilitate an interactive training. The “Train the Trainer” course is a comprehensive 3-day instructor-led workshop designed to equip participants with essential skills and knowledge to effectively deliver training.

Course Objectives

Upon completion, participants will be able to:

  • Apply Learning Principles: Utilize key principles of adult learning to create effective training sessions.
  • Manage Classrooms Effectively: Set up and manage both physical and virtual classrooms, including handling difficult participant situations.
  • Deliver Engaging Training: Use facilitation techniques to deliver engaging and memorable training sessions.
  • Implement Feedback and Coaching: Receive and apply facilitator and peer feedback to improve training delivery skills.
  • Develop Training Content: Integrate and apply their own content into training programs for practical application.
  • Utilize Technology for Training: Incorporate video recordings and other technological tools to assess and enhance communication and presentation skills.

Course Content

Topics during this training include:

  • Important didactic models for IT training
  • Communication during training
  • Attitude and skills of the trainer
  • How does new material stick with participants?
  • How to make your story stick?
  • Preparing and developing a training course
  • The balance between material and exercises
  • Which functions do you show and which not?
  • Different types of work formats
  • The role and possibilities of technology during training
  • Delivering training
  • Dealing with resistance
  • Evaluating and monitoring training
  • Methodologies for teaching

During the training, you will experience various work forms firsthand, with the trainer explaining each exercise as they demonstrate it. Additionally, video recordings are used, allowing you to review and observe your own performance. This enables you to see the impact of your communication, receive constructive feedback, and gain tips and tricks to enhance your training sessions. By the end of the course, you will leave with a wealth of new strategies and techniques, empowering you to deliver even more effective training to your participants.

Course Overview

Cultivate effectiveness, lead with excellence, and transform your team for breakthrough results.

Course Objectives

  • Become a resourceful, innovative manager who quickly accomplishes goals and motivates team members to get things done (Habit 1: Be Proactive)
  • Have a clear vision of what you want your contribution as a manager to be and shape your own future (Habit 2: Begin with the End in Mind)
  • Focus on top priorities and be regarded for follow-through and organizational skills; eliminate the unimportant (Habit 3: Put First Things First)
  • Cultivate enthusiasm with performance measurements that satisfy both employee and employer goals; share recognition and success (Habit 4: Think Win-Win)
  • Give honest, accurate feedback that develops trust, and understand the physical components of communication and how they impact the message (Habit 5: Seek First to Understand, Then Be Understood)
  • Understand how differences can contribute to innovative solutions; maximize opinions, perspectives, and backgrounds (Habit 6: Synergize)
  • Maintain and increase effectiveness by renewing yourself mentally and physically (Habit 7: Sharpen the Saw)

Course Content

Habit 1: Be Proactive®

  • Define your values
  • Emotional Intelligence

Habit 2: Begin with the End in Mind®

  • Value and Mission Statements?
  • SMART Goals
  • Building Effective Teams and Team Formation

Habit 3: Put First Things First®

  • Time Management & Prioritising
  • Personaility Styles – communicate with confidence
  • Personality Questionnaire
  • Stakeholder Management and communication mapping

Habit 4: Think Win-Win®

  • The Johari Window
  • Giving and receiving Effective Feedback
  • Understanding Different Perspectives
  • Effective Negotiation

Habit 5: Seek First to Understand, Then to Be Understood®

  • Effective Interpersonal Communication
  • Being Assertive
  • Listening SKills
  • Transactional Analysis
  • Coaching Skills

Habit 6: Synergize®

  • Motivation
  • Equality and Diversity
  • Effective Problem Solving
  • Critical Thinking
  • Decision Making

Habit 7: Sharpen the Saw®

  • Management vs Leadership
  • Leading CHange
  • Powerful Presentations

Course Overview

Avoid project catastrophe by developing expertise in risk management.

This course is designed for project managers who want to proactively reduce the probability of project failure. In this course, you will learn to use proven approaches and techniques specific to risk management. You will learn to plan and analyze projects so as to minimize risk in a formal environment. You will identify, analyze, and address uncertainty throughout the project lifecycle and incorporate lessons learned and industry best practices related to risk management. You will apply PMI risk management processes in a practical way to eliminate, mitigate, and minimize threats while maximizing and optimizing opportunities.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

Course Objectives

  • Assess overall project riskiness
  • Manage uncertainty in terms of both opportunities and threats
  • Role of a risk management plan
  • Risk within an execution strategy
  • Conduct qualitative risk assessments in order to rank risks
  • Conduct quantitative risk assessments in order to adequately budget for uncertainty
  • Develop risk response plans for significant risks
  • Monitor and control uncertainty during execution
  • Ensure success by understanding the role of a risk management plan and lessons learned

Course Content

  • Risk Management Foundations:
  • Definition of a plan
  • Definition of risk and risk management
  • Risk management and project success
  • Project management life cycle
  • Strategic Risk Reduction:
  • Project success factors
  • Stakeholder analysis
  • Balancing constraints within a plan
  • Assessing project riskiness
  • Importance of formal planning
  • Execution Risk Reduction:
  • Risk management plan
  • Risk identification techniques
  • Qualitative risk analysis
  • Quantitative risk analysis
  • Risk response planning
  • Monitoring and Controlling Risk:
  • Protecting the plan
  • Change controls
  • Responding to risks
  • Value of Lessons Learned:
  • Capturing and employing lessons learned
  • Current methods of managing uncertainty based on lessons learned
  • Hands-On Activities:
  • Determine sources of project risk by category
  • Assess overall project risk
  • Identify and categorize risk
  • Perform qualitative risk analysis
  • Perform quantitative risk analysis
  • Plan risk responses
  • Involve stakeholders

Course Overview

This mock exam is the ideal practice run for the BCS Oral Examination in Business Analysis.

One of our Business Analysis trainers (who is also an experienced examiner) will ask you the sort of questions you will be asked in the actual oral exam, allowing you to test your knowledge and understanding. Afterwards, they will talk you through how you performed, giving invaluable feedback and helping you identify topics that need your attention.

The mock exam can be scheduled at a time to suit you, subject to trainer availability. A highly effective way to practise performing under pressure, and boost your chance of success.

Course Content

  • 45 minutes mock exam (conducted over Microsoft Teams with one examiner).
  • 15 minutes of one-to-one feedback.

Course Overview

Management Skills for Technical Professionals

Identify what really motivates technical people to excel at work in management skills for technical professionals.

This interactive Management Skills for Technical Professionals Training course is designed to help you make the transition from technical expert to people management. The building blocks of communicating, motivating, and delegating are clearly presented. In addition, completing the Technical Supervisor Action Plan will help you implement your new supervisory skills on the job.

Course Objectives

  • Make the Transition from Technician to Manager
  • Overcome Communication Challenges Facing Technical Supervisors
  • Learn how to motivate your Technical Team
  • Manage Performance and Monitor Progress
  • Learn the art of Delegation
  • Manage Your Job and Advance Your Career

Course Content

Introduction: Why Technical Supervising Is Unique

Part 1: The Transition: Getting Off to a Good Start

  • Make the Transition a Manageable Process
  • Before You Begin the Transition
  • Starting the Transition Process
  • Avoiding Predictable challenging situations
  • Understanding the Technical Types
  • Proactive Management
  • Technical Supervisors’ Transition Lessons

Part 2: Communication: Skills for Technical Supervisors

  • Communication Challenges Facing Technical Supervisors
  • Challenge 1: Understanding Your Personal Style
  • Challenge 2: Meeting Interpersonal Communication Demands
  • Challenge 3: Developing Situational Strategies
  • Technical Supervisors’ Communication Lessons

Part 3: Motivation: Creating Incentives

  • Motivational Issues
  • Motivational Theories
  • Motivational Basics
  • Unique Motivation Needs of Technical Experts
  • What Motivates Technical Supervisors?
  • Motivational Challenges Facing Technical Supervisors
  • Challenge 1: Overcoming challenging situations
  • Challenge 2: Creating a Positive Climate
  • Challenge 3: Finding Incentives for Your Technical Team
  • Challenge 4: Managing Change

Part 4: Delegation: Learning to Let Go

  • Delegation Skills Overview
  • Delegation Challenges Facing Technical Supervisors
  • Challenge 1: Determine with Whom You Can Let Go
  • Challenge 2: Select the Appropriate Strategy
  • Challenge 3: Be Sensitive to the Needs of Others
  • Challenge 4: Manage Performance and Monitor Progress
  • Technical Supervisors’ Delegation Lessons
  • Managing Virtual Teams
  • Understanding Leadership Competencies
  • Developing Positive Assertiveness
  • The Art of Influencing Others
  • Appraising Performance
  • Building Teams
  • Establishing Employee Accountability
  • Feedback Skills for Leaders

Part 5: Planning for Further Development

  • Develop a Plan of Action
  • Manage Your Job and Advance Your Career
  • Politics Can Be Fun
  • Technical Supervisors’ Final Recommendations

Course Overview

ISO/IEC 27002 Foundation training enables you to learn the basic elements to implement Information Security Controls as specified in ISO/IEC 27002. During this training course, you will be able to understand how ISO/IEC 27001 and ISO/IEC 27002 are related to ISO/IEC 27003 (Guidelines for the implementation of ISMS), ISO/IEC 27004 (Measurement of Information Security) and ISO/IEC 27005 (Risk Management in Information Security).

After completing this course, you can sit for the exam and apply for the “PECB Certificate Holder in ISO/IEC 27002 Foundation” certificate. A PECB Foundation Certificate shows that you have understood the fundamental methodologies and management approach.

Course Objectives

  • Understand the implementation of Information Security Controls in accordance with ISO/IEC 27002
  • Acknowledge the correlation between ISO/IEC 27001, ISO/IEC 27002 and other standards and regulatory frameworks
  • Understand the approaches, methods and techniques used for the implementation of Information Security Controls

Course Content

  • Day 1: Introduction to ISO/IEC 27002 and Information Security Management System
  • Day 2: ISO/IEC 27002 Controls and Certificate Exam

Course Overview

Acquire the facilitation skills necessary to effectively manage requirements meetings and workshops.

Business analysts have the responsibility to gather, analyze, and validate business and technical requirements for their projects, thus they need facilitation skills to manage requirements meetings and workshops.

In this highly interactive two-day course, you’ll gain the skills to be an effective facilitator – one who can help stakeholders define their needs and form quantifiable requirements. You’ll learn tested techniques for meeting planning and preparation, brainstorming, analysis, and decision-making. You will have the opportunity to practice these techniques in a safe environment with a trained facilitator who will give you relevant, timely feedback. Advanced topics will also be covered, including virtual facilitation, conflict management, and root cause analysis. You will leave class with the confidence to facilitate a meeting from the planning stages, motivating group participation, building consensus, maintaining session focus, and evaluating results for lessons learned.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

Course Objectives

  • Plan a facilitated meeting
  • Create an agenda and risk analysis
  • Use the appropriate facilitation techniques in a meeting
  • Plan for and facilitate in a virtual meeting environment
  • Use advanced brainstorming, analysis, and decision-making techniques
  • Manage conflict in a facilitated meeting

Course Content

  • Facilitation Basics:
  • What Facilitation Is
  • The Role of the Facilitator
  • To Facilitate or Not to Facilitate?
  • Benefits of Facilitation
  • Facilitation in Business Analysis
  • Planning a Facilitated Meeting:
  • Why Planning is Critical
  • Defining the Purpose
  • The Facilitated Meeting Planning Worksheet
  • Key Characteristics of Participants
  • Meeting Risks and Responses
  • Facilitation Techniques:
  • Building an Agenda
  • Techniques for Facilitated Meetings
  • Brainstorming
  • Gap Analysis
  • T-Charts (or Force Field Analysis)
  • Model Types
  • Impact/Effort Grid
  • Multi-Voting
  • Conducting a Meeting:
  • Facilitation Actions
  • Facilitation Behaviors
  • Virtual Meetings:
  • Challenge of Teleconferences and Web-Conferences
  • Meeting with Dispersed Participants
  • Best Practices for Virtual Meetings
  • More Techniques for Facilitation:
  • Brainwriting (Anonymous Brainstorming)
  • Root Cause Analysis
  • Criteria-Based Grid
  • How Various Models Can be Used with Groups
  • Managing Conflict:
  • Understanding Conflict
  • Good vs. Bad Conflict
  • Resolving Conflict between Participants
  • Resolving Conflict between Participant and Facilitator
  • Exercises:
  • Complete a Facilitation Meeting Plan
  • Create Meeting Agenda
  • Practice Facilitating Multiple Meetings
  • Practice Root Cause Analysis
  • Complete a Criteria-Based Grid

Course Overview

The oral examination lasts for approximately 50 minutes and the candidate is required to demonstrate that they can put the competencies gained in the written examinations into a coherent context. Each candidate must also demonstrate the interpersonal skills required to function effectively as a business analyst.

Course Content

The link below is to the latest version of the BCS International Diploma in Business Analysis Syllabus.

Download latest BCS syllabus from the BCS website

Course Overview

An introduction to the essential approaches and concepts involved in enterprise, business, data, applications, software and infrastructure architecture.

Course Objectives

This training course on architecture concepts, introduces you to essential approaches and concepts involved in enterprise, business, data, applications, software and infrastructure architecture.

“This foundation certification provides an introduction to the main aims and concepts of architecture and explores the different subdomains of enterprise architecture.” (BCS Syllabus)

Presented to you by one of the expert training consultants pictured below, each member of our Architecture Concepts training team brings their professional knowledge and experience to this training course.

Course Content

Fundamentals of architecture: concepts

Meaning and levels of architecture

Sub-domains of enterprise architecture

Architecture descriptions

Role of the architect

Gap analysis

Fundamentals of architecture: approaches 

Architecture drivers

Architecture standards and frameworks

Governance, risk and compliance

Business architecture

Objectives of business architecture

Types of application

Key artefacts

Key activities

Cross-referencing models with grids and matrices

Structure and behaviour of applications in a business

Data architecture

Data, information and metadata

Data states and lifecycles

Objectives of data architecture

Key artefacts

Key activities

Structure and behaviour of a business system

Infrastructure architecture

Objectives of infrastructure architecture

Key artefacts

Key activities

Software architecture

Objectives of software architecture 

Key artefacts

Key activities

System modelling techniques

APIs

Security architecture

Objectives of security architecture 

Key concepts in data, applications and infrastructure architectures

Key artefacts

Key activities

Legislation and professional standards

Solution architecture

Objectives of solution architecture

Key artefacts

Key activities

Solution requirements

Solution architecture lifecycle

Stakeholder categories

Applying architectures holistically

Cross-referencing architecture 

Configuration management of architecture

Realising architecture

Course Overview

This workshop will help you to feel comfortable with saying “no”, without feeling guilty and to speak up in a confident and effective manner. Learn to distinguish between the three basic positions: passive, assertive and aggressive.

Course Objectives

After the workshop, you will be able to:

  • Express what you want and assert your rights.
  • Prevent misunderstandings and conflicts.
  • Overcome self-defeating behaviours.
  • Improve the quality of your interactions with others.