Course Overview

The Stakeholder Engagement course is a game-changer for business analysts, project managers and IS consultants who want to build positive and productive relationships with stakeholders. Invaluable as a stand-alone course, it also counts towards the BCS (ISEB) Advanced International Diploma in Business Analysis.

Course Objectives

Being able to engage with and manage your stakeholders effectively is a vital skill for anyone in business, but especially for business analysts, project managers and IS consultants

Our Stakeholder Engagement course covers all the essential frameworks and principles you’ll need to develop positive and productive relationships with your stakeholders. This includes working with stakeholder groups, creative problem solving, managing conflict and much more.

Presented to you by one of the expert training consultants pictured below. Each member of our Stakeholder Engagement training team brings substantial practical experience to the programme.

Course Content

During this course, you will cover:

Understanding stakeholders

  • Analysing stakeholders
  • Stakeholder planning
  • Stakeholder perspectives

Communication

  • The communication process
  • Barriers to communication
  • Active listening

Working with stakeholder groups

  • Group development process
  • Learning styles

Facilitated workshops – introduction

  • The benefits of facilitated workshops
  • Main workshop roles – facilitator, scribe, participants, sponsor
  • Stages of a workshop
  • Workshop preparation
  • Conduct of the workshop
  • Facilitation techniques
  • Adaptability in the workshop

Rapport

  • Rapport defined
  • Making an impact
  • Building rapport
  • Body language

Creative problem solving

  • A model for creative problem solving
  • Techniques for generating ideas
  • Rich pictures
  • Mind-maps
  • Fishbone diagrams
  • Stimulating creative thinking
  • Edward de Bono’s ‘Six Thinking Hats’

Managing expectations

  • Sources of expectations
  • Controllable expectation creators
  • Uncontrollable expectation creators
  • Process for managing expectations

Negotiation

  • Negotiating positions
  • Principled negotiation approach
  • The people problem
  • Principled negotiation stages – interests, options, criteria
  • Blocks to creative options in negotiation
  • Integrative and distributive negotiation

Managing conflict

  • The difference between negotiation and conflict situations
  • Root causes of conflict – goals, judgements, values
  • Options for conflict resolution
  • Conflict resolution process
  • Handling conflict

Course Overview

This 3-day BCS Requirements Engineering Practice training + exam covers the range of concepts, approaches and techniques that are applicable to the Practitioner Certificate in Requirements Engineering. It is relevant to anyone working within a business or information systems domain, who requires an understanding of the nature, definition and use of good quality requirements.

Course Objectives

You’ll learn how to take a systematic approach to eliciting, analysing, validating, documenting and managing requirements. The certificate includes:

  • An introduction to the requirements engineering process
  • The hierarchy of requirements
  • How to identify stakeholders in the requirements process
  • How to elicit requirements
  • Modelling, designing and analysing requirements
  • Requirements management

Course Content

1. Introduction to Requirements Engineering 5%
Candidates will be able to:
1.1 Define the term ‘requirements’ and the characteristics of a requirement.
1.2 Explain the rationale for Requirements Engineering and the application of the
Requirements Engineering framework.
1.3 Explain the rationale of requirements planning and estimating.
1.4 Describe the elements that should be considered as the contents of a project
initiation document, terms of reference or project charter:
1.4.1 Business objectives.
1.4.2 Project objectives.
1.4.3 Scope.
1.4.4 Constraints (budget, timescale, standards).
1.4.5 Authority or sponsor.
1.4.6 Resources.
1.4.7 Assumptions.


2 Hierarchy of Requirements 10%
Candidates will be able to:
2.1 Show understanding of the rationale for the requirements hierarchy and describe how
it is applied in Requirements Engineering.
2.2 Explain the categories within the hierarchy:
2.2.1 Business policy (general) requirements.
2.2.2 Technical policy requirements.
2.2.3 Functional requirements.
2.2.4 Non-functional requirements.


3 Stakeholders in the Requirements Process 5%
Candidates will be able to:
3.1 Define the term stakeholder.
3.2 Explain the key roles of the following project stakeholders during Requirements
Engineering:
3.2.1 Project Manager.
3.2.2 Developer.
3.2.3 Tester.
3.2.4 Solution Architect.
3.3 Explain the key roles of the following business stakeholders during Requirements
Engineering:
3.3.1 Project Sponsor.
3.3.2 Subject Matter Expert.
3.3.3 End User.
3.3.4 Business Manager.
3.4 Interpret a given scenario, identify stakeholders and describe their contribution to
Requirements Engineering.


4 Requirements Elicitation 20%
Candidates will be able to:
4.1 Explain different knowledge types:
4.1.1 Tacit / Non-tacit (explicit).
4.1.2 Individual / Corporate.
4.2 Interpret a given scenario to identify different knowledge types.
4.3 Interpret a given scenario to identify relevant elicitation techniques from the following
list:
4.3.1 Interviews.
4.3.2 Workshops.
4.3.3 Observation.
4.3.4 Focus groups.
4.3.5 Prototyping.
4.3.6 Scenario analysis.
4.3.7 Document analysis.
4.3.8 Surveys.
4.3.9 Record searching.
4.3.10 Special purpose records.
4.3.11 Activity sampling.
4.4 Describe the principles and application of the elicitation techniques (listed in 4.3).
4.5 List the advantages and disadvantages of the elicitation techniques (listed in 4.3).
4.6 Discuss the suitability of the elicitation techniques (listed in 4.3) for Agile and linear
development approaches.


5 Use of Models in Requirements Engineering 10%
Candidates will be able to:
5.1 Explain the rationale for modelling the functional requirements (processing and data)
of an information system and describe how models help the analyst to:
5.1.1 Generate questions in order to clarify a requirement and remove ambiguity.
5.1.2 Define business rules.
5.1.3 Cross-check requirements for consistency and completeness.
5.2 Interpret a given scenario to develop a context diagram.
5.3 Interpret a given scenario to identify the different types of event that can initiate
processing (external, time based, internal).
5.4 Understand how to construct a UML use case diagram for a given scenario to
represent the functional requirements for an information system, including the
following notational elements:
5.4.1 System boundary.
5.4.2 Actors (user role, another system and time).
5.4.3 Use cases.
5.4.4 Communication relationships (associations) between actors and use cases.
– It should be noted that there is no requirement to understand include and extend
constructs.
5.5 Interpret a UML Class diagram (comprising of classes, attributes, associations and
multiplicities) that represents the data requirements for a given scenario, and
describe the business rules that are represented.
– It should be noted that there is no requirement to understand operations,
association classes, generalisation (and associated concepts of inheritance and
polymorphism), aggregation and composition.
5.6 Explain the benefits to be derived from cross-referencing models and illustrate how
this can be achieved by using a CRUD matrix (of function or event against data).


6 Requirements Documentation 15%
Candidates will be able to:
6.1 Explain the rationale for creating a requirements document and for documenting
requirements at different levels of definition, relating to:
6.1.1 The nature of the solution.
6.1.2 The level of priority.
6.1.3 The delivery approach.
6.2 Understand how to construct requirements documentation for a given scenario, using
the following specified styles:
6.2.1 User story.
6.2.2 Use case.
6.2.3 Requirements list.
6.2.4 Requirements catalogue.
6.3 Describe a requirement in terms of its characteristics or attributes and explain why
each of the following may be needed:
6.3.1 Identifier.
6.3.2 Name.
6.3.3 Description.
6.3.4 Source.
6.3.5 Owner.
6.3.6 Author.
6.3.7 Type (general, technical, functional, non-functional).
6.3.8 Priority.
6.3.9 Business area.
6.3.10 Stakeholders.
6.3.11 Associated non-functional requirements.
6.3.12 Acceptance criteria.
6.3.13 Related requirements.
6.3.14 Related documents.
6.3.15 Comments.
6.3.16 Rationale.
6.3.17 Resolution.
6.3.18 Version history.
6.4 Describe the structure and contents of the requirements document:
6.4.1 Introduction and background.
6.4.2 Business process models.
6.4.3 Function model (use case diagram) of defined requirements.
6.4.4 Data model (class model) of defined requirements.
6.4.5 Requirements (defined using the selected documentation style).
6.4.6 Glossary.


7 Requirements Analysis 20%
Candidates will be able to:
7.1 Explain the rationale for prioritising requirements, using the MoSCoW prioritisation
technique.
7.2 Interpret a given scenario and apply the MoSCoW prioritisation technique.
7.3 Examine individual requirements; apply filters and quality criteria to assess that they
are well defined.
7.4 Use requirements for a given scenario to check for technical, business and financial
feasibility.
7.5 Assign a requirement type to an individual requirement.
7.6 Organise the requirements for a given scenario by requirement type and functional
area.
7.7 Within a given requirement set:
7.7.1 Identify and resolve duplicate requirements.
7.7.2 Identify and reconcile overlapping requirements.
7.7.3 Identify conflicting requirements and explain how requirements negotiation
could be applied to resolve these conflicts.
7.7.4 Identify ambiguous requirements and aspects to be defined to remove
ambiguity.
7.8 Explain the use of prototyping to elaborate requirements.


8 Requirements Validation 5%
Candidates will be able to:
8.1 Describe the rationale for the following approaches to requirements validation:
8.1.1 Informal reviews.
8.1.2 Formal reviews:
8.1.2.1 Structured walkthrough.
8.1.2.2 Prototype reviews.
8.2 Explain the steps to be followed in the validation process for requirements artefacts:
8.2.1 Plan review.
8.2.2 Conduct review of artefacts.
8.2.3 Collect comments.
8.2.4 Undertake actions.
8.2.5 Revise artefacts.
8.2.6 Obtain approval.


9 Requirements Management 10%
Candidates will be able to:
9.1 Explain the rationale for requirements management.
9.2 Define the elements of requirements management and the links between them.
9.3 Explain the structure and elements of a change control process.
9.4 Explain the structure and elements of version control.
9.5 Define two forms of traceability and how projects benefit from each of them:
9.5.1 Horizontal (forwards from origin to delivery and backwards from delivery to
origin).
9.5.2 Vertical (to business objectives).
9.6 Explain the rationale and the approach to achieving requirements traceability..

Course Overview

This 3-day BCS Certificate in Business Analysis Practice training covers the range of concepts, approaches and techniques that are applicable to the Practitioner Certificate in Business Analysis Practice and is relevant to anyone requiring a broad understanding of the subject. The certificate’s focus is on using a holistic approach to the investigation and improvement of business situations, with a view to developing effective, feasible business solutions.

Course Objectives

Candidates should be able to demonstrate knowledge, understanding and application of
Business Analysis Practice principles and techniques in the following areas:

  1. The breadth of the role of a Business Analyst (BA), the value of the role to organisations
    and the skills required of a BA to support successful business change.
  2. The processes and techniques of strategy analysis.
  3. Investigation of an organisation’s business systems in order to uncover the problems
    and issues occurring within them.
  4. The importance of, and techniques used within, stakeholder management and the need
    for analysing perspectives.
  5. Conceptual modelling through the use of business activity models.
  6. Recommendations for business improvements and how they may be identified through
    gap analysis between desired and current business models.
  7. The role of a business case within the business change lifecycle, including the contents
    of a business case for the development and implementation of business changes.

Course Content

Learning Objectives


1. Rationale for Business Analysis 5%
Candidates will be able to:
1.1 Explain the role of the BA throughout the stages of the business change lifecycle.
1.2 Understand the scope of the BA role within the context of the range of analysis
activities: strategic analysis and definition; business analysis; IT systems analysis.
1.3 Identify that there are three areas of competency for a BA: personal qualities,
business knowledge and professional techniques.


2. Understanding the Strategic Context 15%
Candidates will be able to:
2.1 Apply the MOST technique to analyse the internal environment of an organisation.
2.2 Apply the resource audit technique to analyse the internal environment of an
organisation.
2.3 Apply the PESTLE technique to analyse the external environment of an organisation.
2.4 Apply Porter’s Five Forces technique to analyse the external environment of an
organisation.
2.5 Explain the purpose of a SWOT analysis.
2.6 Identify strengths, weaknesses, opportunities and threats for a given scenario.
2.7 Define and explain the relationship between the following terms:
2.7.1 Critical Success Factor.
2.7.2 Key Performance Indicator.
2.7.3 Performance Target.
2.8 Define the elements of the balanced business scorecard and describe how it may be
used to identify critical success factors and key performance indicators.


3. Understanding the Current Situation 15%
Candidates will be able to:
3.1 Identify the generic stakeholder categories defined in the stakeholder wheel.
3.2 Identify relevant investigation techniques for a given scenario, including:
3.2.1 Interviews.
3.2.2 Workshops.
3.2.3 Observation.
3.2.4 Document analysis.
3.2.5 Scenario analysis.
3.2.6 Surveys or questionnaires.
3.3 Explain the rationale for taking a holistic view when investigating a business situation.
3.4 Interpret the business situation represented in: rich pictures; mind maps and fishbone
diagrams.


4. Stakeholder Analysis and Management 20%
Candidates will be able to:
4.1 In a given scenario, describe stakeholders in terms of their power/influence and level
of interest.
4.2 Select an appropriate stakeholder management strategy based on the position on the
Power/Interest Grid.
4.3 Apply the CATWOE technique to explore stakeholder business perspectives.
4.4 Explain different stakeholder business perspectives based on elements of CATWOE
to identify similarities and differences in their worldviews.


5. Analysing and Modelling Business Activities 25%
Candidates will be able to:
5.1 Explain the rationale for building conceptual models of a business situation.
5.2 Understand how to construct a conceptual business activity model, based on a given
scenario.
5.3 Show understanding of how the five types of high level activity within a business
activity model (and the dependencies between them) represent a stakeholder’s
business perspective.
5.4 Explain the role of the planning activities in determining performance targets for a
business system represented in the business activity model.
5.5 Explain the role of the enabling activities, in acquiring and replenishing resources for
a business system represented in the business activity model.
5.6 Explain the role of the doing activities in conducting the work of the transformation, as
defined in the stakeholder’s CATWOE.
5.7 Explain the role of monitoring and control activities, in regulating a business system
represented in the business activity model.
5.8 Explain the three types of business events:
5.8.1 External.
5.8.2 Internal.
5.8.3 Time based.
5.9 In a given business activity model, identify the business events that will be handled
by a particular business activity.
5.10 Explain the rationale for the consensus business activity model.


6. Identifying Potential Solutions 10%
Candidates will be able to:
6.1 In a given business scenario, distinguish between the different categories of business
rule:
6.1.1 External constraints.
6.1.2 Internal policies.
6.1.3 Internal procedures.
6.2 Describe the process for carrying out gap analysis, through comparison of the
conceptual business activity model and existing business situation.
6.3 Define the components of a new business model:
6.3.1 Process.
6.3.2 Organisation.
6.3.3 People.
6.3.4 Information.
6.3.5 Technology.


7. Building the Business Case 10%
Candidates will be able to:
7.1 Explain the rationale for the development of a business case.
7.2 Describe the contents of a business case, including:
7.2.1 Background description.
7.2.2 Options and their descriptions.
7.2.3 Costs, including:
7.2.3.1 Areas of cost.
7.2.3.2 Tangible and intangible costs.
7.2.3.3 Quantifying costs.
7.2.4 Benefits, including:
7.2.4.1 Areas of business benefit.
7.2.4.2 Tangible and intangible benefits.
7.2.4.3 Quantifying benefits.
7.2.5 Cost/benefit analysis using investment appraisal techniques.
7.2.6 Risks, including:
7.2.6.1 Areas of risk.
7.2.6.2 Types of risk.
7.2.6.3 Risk analysis.
7.2.7 Impacts.
7.2.8 Recommendations – the preferred option.
7.3 Interpret a scenario in order to identify the following:
7.3.1 Tangible and intangible costs.
7.3.2 Tangible and intangible benefits.
7.3.3 Risks.
7.3.4 Impacts.
7.4 Understand the rationale for the development of the financial case and the following
appraisal techniques:
7.4.1 Payback.
7.4.2 Discounted cash flow.
7.4.3 Internal rate of return.
7.5 Explain where a business case sits within the business change lifecycle and the
rationale for reviewing it at each stage.

Course Overview

This 3-day BCS Foundation course covers the range of concepts, approaches and techniques that are applicable to Business Analysis. Candidates are required to demonstrate their knowledge and understanding of these aspects of Business Analysis.

The BCS Foundation Certificate in Business Analysis certification provides a foundation for the range of specialist BCS modular certificates in the areas of Business Analysis, IS Consultancy and Business Change. The certification can also be used as the knowledge-based specialist module for the International Diploma in Business Analysis. In addition, the certification provides foundation-level Business Analysis knowledge for specialists in other disciplines, particularly Project Managers and System Developers. The syllabus is based on the BCS publication Business Analysis, 3rd edition, and it is recommended that this text is studied by those preparing to take this examination. The headings listed in the syllabus relate to the relevant chapter headings, section headings and text included in this publication.

Course Objectives

After you complete this course you will be able to demonstrate:

  • Knowledge and understanding of business analysis principles and techniques
  • The role and competencies of a business analyst
  • Strategy analysis
  • Business system and business process modelling
  • Stakeholder analysis
  • Investigation and modelling techniques
  • Requirements engineering
  • Business case development

Course Content

1. What is Business Analysis

  • The origins of business analysis
  • The development of business analysis
  • The impact of outsourcing
  • Competitive advantage of using IT
  • Successful business change
  • The importance of the business analyst
  • Business analysts as internal consultants
  • The scope of business analysis work
  • The range of analysis activities
  • Strategic analysis and definition
  • IT systems analysis
  • Business analysis
  • Taking a holistic approach
  • The role and responsibilities of a business analyst
  • Definition of the business analyst role
  • Further aspects of the business analyst role

2. The Competencies of a Business Analyst

  • Personal qualities
  • Business knowledge
  • Professional techniques
  • The development of competencies

3. Strategy Analysis

  • The context for strategy
  • The definition of strategy (Johnson, Scholes and Whittington 2008)
  • Strategy development
  • External environment analysis
  • PESTLE analysis
  • Porter’s five forces model
  • Internal environment analysis
  • MOST analysis
  • Resource Audit
  • Boston Box
  • SWOT analysis
  • Executing strategy
  • The McKinsey 7-S model
  • The Balanced Business Scorecard
  • Critical Success Factors and Key Performance Indicators

4. The Business Analysis Process Model

  • An approach to problem-solving
  • Stages of the business analysis process model
  • Investigate the situation
  • Consider the perspectives
  • Analyse the needs
  • Evaluate the options
  • Define the requirements
  • Objectives of the process model stages
  • Procedure for each process model stage
  • Techniques used within each process model stage

5. Investigation techniques

  • Interviews
  • Advantages and disadvantages of interviewing
  • Preparing for interviewing
  • Conducting the interview
  • Following up the interview
  • Observation
  • Advantages and disadvantages of observation
  • Formal observation
  • Protocol analysis
  • Shadowing
  • Ethnographic studies
  • Workshops
  • Advantages and disadvantages of workshops
  • Preparing for the workshop
  • Facilitating the workshop
  • Techniques
  • Following the workshop
  • Scenarios
  • Advantages and disadvantages of scenarios
  • Process for developing scenarios
  • Documenting scenarios
  • Prototyping
  • Advantages and disadvantages of prototyping
  • Quantitative approaches
  • Surveys or Questionnaires
  • Special Purpose Records
  • Activity Sampling
  • Document Analysis
  • Documenting the current situation
  • Rich Pictures
  • Mind Maps

6. Stakeholder Analysis and Management

  • Stakeholder categories and identification
  • Customers
  • Partners
  • Suppliers
  • Competitors
  • Regulators
  • Owners
  • Employees
  • Managers
  • Analysing stakeholders
  • The Power/Interest Grid
  • Stakeholder management strategies
  • No or low interest and no or low power/influence
  • Some or high interest but no or low power/influence
  • No or low to high interest but some power/influence
  • No or low interest but high power/influence
  • Some interest and high power/influence
  • High interest and high power/influence
  • Managing stakeholders
  • Stakeholder plan/assessment
  • Understanding stakeholder perspectives
  • Soft Systems Methodology
  • Analysing the perspectives
  • CATWOE
  • Business activity models
  • Creating a business activity model
  • Types of activities – Plan, Enable, Do, Monitor, Control
  • Developing a consensus model

7. Modelling Business Processes

  • Organisational context
  • Functional view of an organisation
  • An alternative view of an organisation
  • The organisational view of business processes
  • Value propositions
  • Process models
  • Business events
  • Developing the business process model
  • Analysing the as-is process model
  • Improving business processes (to-be business process)
  • Business rules
  • Simplify the process
  • Remove bottlenecks
  • Change the sequence of tasks
  • Redefine process boundary
  • Automate the processing
  • Redesign the process

8. Defining the solution

  • Gap analysis
  • Identifying areas of concern
  • Framework for gap analysis (elements of POPIT model)
  • Formulating options
  • Introduction to Business Architecture
  • Definition of Business Architecture
  • Business Architecture techniques
  • Definition of a capability model
  • Definition of a value stream

9. Making a Business and Financial Case

  • The business case in the project lifecycle
  • Identifying options
  • Assessing project feasibility
  • Business feasibility
  • Technical feasibility
  • Financial feasibility
  • Structure of a business case
  • Contents of a business case
  • Categories of costs and benefits
  • Impact assessment
  • Risk assessment
  • Investment appraisal
  • Payback
  • Discounted cash flow and Internal rate of return

10. Establishing the Requirements

  • A framework for requirements engineering
  • Actors in requirements engineering
  • The business representatives
  • The project team
  • Requirements elicitation
  • Tacit and explicit knowledge
  • Requirements elicitation techniques
  • Requirements analysis
  • Requirements filters
  • SMART requirements
  • Requirements validation

11. Documenting and Managing Requirements

  • The requirements document
  • Structure
  • Content of the requirements document
  • The requirements catalogue
  • Types of requirements; general, technical, functional and non-functional
  • Hierarchy of requirements
  • Documenting a requirement
  • Managing requirements
  • Elements of requirements management

12. Modelling Requirements

  • Modelling system functions
  • Use case diagrams
  • Modelling system data
  • Entity Relationship Diagrams
  • Entities, attributes and relationships
  • Types of relationships
  • Class Models
  • Objects and classes
  • Attributes
  • Associations

13. Delivering the Requirements

  • Delivering the solution
  • Context
  • Lifecycles
  • The waterfall lifecycle
  • The ‘V’ model lifecycle
  • Incremental lifecycle
  • Iterative systems development lifecycle

14. Delivering the Business Solution

  • BA role in the business change lifecycle
  • Design stage
  • Information and Technology
  • Development
  • Testing
  • Design
  • Implementation stage
  • SARAH model
  • Realisation stage
  • Contents of the benefits plan

Course Overview

Deepen your understanding of data through analysis class modelling and data normalisation. The course has now been updated to include data analytics. Data Analysis is an Analytical Skills module for the BCS (ISEB) Advanced International Diploma in Business Analysis.

Course Objectives

The Data Analysis course offers a deep dive into two key approaches to analysing and modelling data – analysis class modelling and data normalisation.

The course has recently been updated to include a module on data analytics, the interrogating and interpreting of data for the purpose of business decision making. The data analytics component looks at how data can be analysed with a business focus, offering critical insights which can drive decision making and pinpoint why some projects succeed and others fail. Techniques used to validate data against stated requirements are also explored.

Presented to you by one of the expert training consultants pictured below. Each member of our Data Analysis training team brings substantial data analysis, data modelling and data analytics experience to the programme.

Course Content

During this course, you will cover:

Introduction to Business Information and Data

  • Initial concepts and terminology

– Information versus data

– Data analysis versus data analytics

  • Data modelling and data models

– Conceptual, logical and physical data models

– Static and dynamic views of data

  • Structured and unstructured data
  • The Data Lifecycle

Modelling Data Using Class Diagrams

  • Classifying elements of substance and their attributes
  • Classes and objects
  • Attributes
  • Associations and multiplicity

– Types of relationships (one-to-one, one-to-many, many-to-many)

– Resolving many-to-many relationships

– Showing multiple roles

  • Aggregation and composition
  • Generalisation
  • Naming conventions
  • Class diagrams

Defining Data Requirements

  • Defining data
  • Metadata (structural, descriptive and statistical metadata)
  • Data definitions
  • Domain definitions
  • Relational data theory

– Two-dimensional structures

– Using keys to identify data (primary, foreign, concatenated, compound and hierarchic keys)

  • Normalisation

– The normalisation process

– Un-normalised form, first normal form, second normal form, third normal form

– Relations

– TNF (Third Normal Form) model

  • Aspects of data quality

Obtaining and Recording Data

  • Identifying sources of data
  • Validating data models using a CRUD matrix
  • Data navigation paths and Data Navigation Diagrams

Analysis for Decision Making

  • A process for data analytics
  • Sourcing datasets

– Data lineage

  • Validating and cleansing datasets

– Confirmation bias

– Sampling

– Outliers

– Consistency

  • Dataset calculations

– Counting

– Totalling

– Averaging (mean, median, mode)

– Maximum and minimum

– Probability

– NULL values

  • Identifying meaningful relationships

– Regression analysis

– Correlation and causation

– Time-series analysis and forecasting

  • Interpreting results

Protecting Data

  • The imperative for protecting data
  • CIA (Confidentiality, Integrity and Availability)
  • Data protection principles
  • Data ethics

– Data ethics principles

  • Online data

Course Overview

The Business Finance course is a comprehensive introduction to a range of finance topics related to business. Learn about financial concepts and how to interpret key documents, and explore techniques through practical sessions. The course is a Business Skills module that contributes to the BCS (ISEB) Advanced International Diploma in Business Analysis.

Course Objectives

A sound grasp of financial concepts and techniques is essential for today’s business analyst. The Business Finance course introduces you to a range of techniques used in business, explaining the key documents and how to interpret them.

You’ll examine business cases and investment appraisal techniques and learn how to evaluate suppliers’ finances and use Financial Ratio Analysis. The course concludes with a session on Financing service delivery.

Presented to you by one of the expert training consultants pictured below. Each member of our Business Finance training team brings substantial practical experience of using business finance tools to the programme.

Course Content

Finance in the project lifecycle

  • A financial perspective on the project lifecycle
  • Published regulatory accounts
  • The statement of cash flows and the distinction between cash and profit
  • Cash flow forecasting

Developing the business case

  • The business case in the business change lifecycle
  • The contents of a business case

Constructing the financial case

  • Costs and benefits to include in a business case
  • Investment appraisal: payback, NPV and IRR
  • The cost of capital and the weighted average cost of capital
  • NPV, IRR, systemic risk and project risk
  • Return on investment (ROI) and ROI and risk
  • The concept of shareholder value added (SVA)

Budgets and budgeting

  • Budgeting, long-term plans and corporate objectives
  • Cost centres, profit centres and the use of charge-out
  • Capital and revenue expenditure
  • Actual versus budget comparisons and actions
  • Budgetary control

Costs and cost behaviour

  • Fixed and variable costs and the concept of contribution
  • Breakeven analysis and the margin of safety
  • Price/volume calculations and charts
  • Marginal analysis: outsourcing, make or buy decisions
  • Costing approaches and types of cost

Evaluating supplier financial stability

  • Financial analysis and the calculation of ratios
  • Calculating and interpreting ratios
  • The relationship between primary and secondary ratios
  • Principles of shareholder value added (SVA) and economic value added (EVA)
  • The limitations of ratio analysis

Financing service delivery

  • Depreciation of assets: straight-line and reducing balance
  • Depreciation of assets: disposal and upgrade issues
  • Financing and leasing
  • Outsourcing

Course Overview

Explore the fundamental concepts and techniques of business architecture and learn how to establish a multi-faceted blueprint of an organisation. Designed for business analysts, business architects, project managers and other change specialists, the course contributes towards the BCS Advanced International Diploma in Business Analysis.

Course Objectives

Aimed at business analysts, project and business managers, and business change specialists, this Business Architecture course enables delegates to gain a greater understanding of the key concepts and techniques involved.

The course focuses on the business rather than the technology side of the subject, covering a range of techniques and frameworks as well as the relationship with other architectures and disciplines. Other topics you’ll explore include value chain analysis, understanding business culture and information management.

Presented to you by one of the expert training consultants pictured below, each of whom brings substantial experience of business architecture and business analysis projects to the programme.

Course Content

The Business Architecture Domain

  • What is Business Architecture?
  • What are the drivers for using Business Architecture?
  • Architecture principles.
  • Relationship between Business Architecture and other architectures.
  • The business change lifecycle.
  • The role of the business architect.
  • Other roles involved in Business Architecture work.

Business Architecture frameworks

  • The use of views within Business Architecture.
  • Key Business Architecture artefacts.
  • Zachman’s architecture framework.
  • TOGAF ADM (Architecture Development Method).
  • The Business Architecture Guild framework.
  • The AssistKD POPIT™ model.

Motivation view of Business Architecture and the organisational view

  • Rationale for business motivation analysis.
  • OMG business motivation model.
  • Core values and strategy.
  • The business model canvas.
  • Organisational view of the business.

Capability view of Business Architecture

  • Business capabilities and business capability modelling.
  • Levels of business capability.
  • Defining capabilities.

Process/value view of Business Architecture

  • Services, service thinking and value propositions.
  • Value stream analysis.
  • Value chain analysis.
  • Business process analysis.
  • Value network analysis.

Information view of Business Architecture

  • The importance of the information view.
  • Meta-data, data and information.
  • Business information modelling.

People/competency view of Business Architecture

  • Business culture.
  • Organisational structures.
  • Roles, responsibilities and relationships.

Business Architecture and Business Change

  • The business change lifecycle and Business Architecture.
  • Organisational memory and the use of business knowledge.

Course Overview

This one day intensive workshop is designed to prepare you for your BCS BA Diploma Oral Examination. The workshop is conducted by experienced BCS oral examiners.

Course Objectives

Passing the BCS Oral Examination is the final step towards gaining your BCS International Diploma in Business Analysis. This Oral Preparation workshop has been designed to help you prepare thoroughly for your oral exam. 

You will be interviewed by two BCS oral examiners who will evaluate whether you can put all of the techniques you’ve learned from your certificate modules into an overall context and can prove that you’ve gained the analytical and interpersonal skills needed to be awarded the Diploma.

During the workshop you’ll have the opportunity to revise the core and specialist modules you’ve taken and prepare for what the examiners might ask you by practising  sample oral questions.

The workshop is hosted by one of our senior trainers shown below, all of whom are BCS oral examiners.

Course Content

During this course, you will cover:

The context for business analysis

  • The rationale for business analysis
  • Sectors of the economy
  • Business environment analysis
  • Legal framework for business analysis
  • SWOT analysis
  • Business performance measurement
  • Business change lifecycle

Business analysis techniques

  • Investigating and documenting business situations
  • Stakeholders and perspectives
  • Business activity modelling
  • Business events and business rules
  • Gap analysis

Business case

  • Rationale for making a business case
  • Contents of a business case
  • Options
  • The financial case
  • Investment appraisal techniques
  • Risk / impact analysis
  • Lifecycle for the business case

Requirements definition

  • Rationale for requirements engineering
  • Elicitation techniques and their relevance
  • Rationale and approach for requirements analysis
  • Rationale and approach for requirements negotiation
  • Rationale and approach for requirements validation

Requirements management and documentation

  • Rationale and approach for requirements management
  • Traceability
  • Change and version control
  • Types of requirements
  • Documenting requirements
  • Rationale for modelling requirements
  • Approach to modelling processing and data

Selected knowledge-based specialist module

  • Relevance of specialist module to the business analyst
  • Taking a holistic view
  • Competencies of a BA
  • Professionalism and business analysis
  • Lifecycle relevant to the BA and the specialism

Selected practitioner specialism

  • Relevance to role and responsibilities of the business analyst
  • Description and application of techniques and / or approaches from specialist module

Practice questions

At the end of the workshop the trainer, who is always an experienced oral examiner, provides participants with practice in handling the types of questions that they will face in the oral examination and gives feedback on the participants’ answers and presentation.

Course Overview

Explore the role business analysis plays in successful Agile development projects, the philosophy behind Agile and the relevant methods and techniques. Analytical skills certification within the BCS Advanced International Diploma in Business Analysis.

Course Content

Agile Business Analysis ( a three-day course)

Course Content

The Agile Philosophy

  • The history of Agile and Agile Software Development.
  • The Agile Manifesto.
  • Agile components (principles, methods & techniques).
  • Agile in the business context.
  • Lean Business Analysis Service, System and Lean thinking.

Agile Principles

  • Collaborative working.
  • Self-organising teams.
  • Continuous Improvement.
  • Iterative development/Incremental delivery.
  • Plan for and build in change.

Agile Methods

  • History of Agile Methods.
  • Linear (defined) vs Agile (empirical) methods.
  • Evolution of Agile methods.
  • Agile methods – DSDM, SAFe, SCRUM, XP, Lean Software.
  • BA role in Agile.

Understanding Stakeholders

  • Stakeholder groups.
  • Understanding the customer.
  • Agile BA role in stakeholder engagement.

Agile Modelling

  • Purpose and principles behind Agile Modelling.
  • The hierarchy of models (business view to system component).
  • Prioritisation using MoSCoW.
  • Decomposing and organising business goals.

Agile Techniques

  • User stories and roles.
  • Managing requirements with the solution backlog.
  • Estimating story points.
  • Managing the iterations (Planning, daily stand-ups, agile boards, velocity and retrospectives).

Agile BA Planning

  • BA role in agile projects.
  • Storyboarding/scenarios/prototyping.

The Agile World View

  • Scaling agile.
  • Constraining factors.
  • The system of interest.

Course Overview

This course will provide you with an introduction to materials management and provide instruction on creating bills of material using SAP S/4HANA

Course Content

  • Master Data for Production
    • Accessing and Creating Types of Data
    • Using Organizational Elements and Master Data in Production
  • Material
    • Overview Material
    • Creating a Material
    • Classifying Material
    • Managing the Material
    • Product Master
  • Bills of Material (BOMs)
    • Overview: BOM
    • Managing BOMs
    • Changing BOMs with Engineering Change Management (ECM)
    • Mass changes and a browser
    • Analyzing BOMs
  • Work Centers
    • Creating Work Centers
    • Creating Capacities in a Work Center
  • Task Lists
    • Explaining the Structure of a Task List
    • Creating Material Assignments and Component Allocations
    • Creating Suboperations and User-Defined Fields
    • Creating Production Resources and Tools
    • Analyzing and Changing Task Lists
  • Advanced Bill of Material Functions
    • Describing Phantom Assemblies
    • Creating Co-Products and By-Products
    • Creating Alternative Components
    • Creating Multiple BOMs
    • Creating Variant BOMs
  • Advanced Routing Functions
    • Modeling Sequences
    • Modeling Alternative Manufacturing Processes
    • Creating Reference Operation Sets
    • Applying Lead-Time Scheduling to Update a Material Master Record
    • Scheduling Time Elements and Reduction in the Routing
    • Allowing for Scrap in the Routing
  • Appendix
    • Engineering Workbench
    • PLM Web User Interface
    • Customizing
    • Material
    • Routing