Course Overview

Our Business Service Design course is ideal for anyone engaged in designing services offered to internal or external clients. The course explains and links the four key mindsets required for effective service design and organisational success

Course Objectives

This Business Service Design course takes you through the four key strands of thinking leading to innovative, customer-centric business change: Systems Thinking, Service Thinking, Design Thinking and Lean Thinking. 

The course discusses how these four strands of thinking are interconnected and how they collectively support effective business change. You will develop an understanding of how to apply key business service design techniques.

Course Content

During this course, you will cover:

  • The 4 core thinking approaches of Business Service Design:

– Systems thinking

– Service thinking

– Design thinking

– Lean thinking

  • Business Service Design and business strategy execution
  • Systems thinking practices and techniques including: 

– The classes and characteristics of systems

– Reductionist thinking

– POPIT(TM) and the Business Model Canvas

  • Service thinking principles and concepts including:

– Co-creation of value

– Service ecosystems

– Service blueprints and Value streams

  • Design thinking techniques including:

– The Design thinking Double Diamond

– Empathy mapping

– Customer journey mapping

– Service blueprint

  • Lean thinking principles and concepts including:

– Quality control and quality assurance

– SIPOC

– Kaizen

– Waste identification techniques

  • Lean improvement lifecycles: PDCA, PDSA and DMAIC
  • Organisational agility definition, elements and domains
  • Organisational culture and business agility 

Course Overview

This course explores the service ecosystem, looking at service architecture in the context of enterprise, business and solution architecture. Topics covered include value stream modelling and analysis; capability requirements and modelling; the T shape professional concept; service agility and double loop learning. 

Course Objectives

Explore the service ecosystem and grow your understanding of the key elements of a service architecture with our Business Service Architecture course.

Course Content

Business Service Architecture

Course content

Service Architecture in the context of Enterprise, Business and Solution Architecture

The relevance of architectural principles

The elements and artefacts of a Service Architecture

Key service actors/stakeholders within the service ecosystem, and their concerns

Value stream modelling and analysis

Capabilities, capability requirements and capability modelling

How capabilities are leveraged to offer services

Capability and value stream integration

The T-shape professional concept

Service information concepts

Service economics

Service measures and controls

Service agility and double loop learning

Course Overview

Explore the service ecosystem and grow your understanding of the key elements of a service architecture with our Business Service Architecture course.

Course Objectives

This course explores the service ecosystem, looking at service architecture in the context of enterprise, business and solution architecture. Topics covered include value stream modelling and analysis; capability requirements and modelling; the T shape professional concept; service agility and double loop learning. 

Course Content

During this course, you will cover:

  • Service Architecture in the context of Enterprise, Business and Solution Architecture
  • The relevance of architectural principles
  • The elements and artefacts of a Service Architecture
  • Key service actors/stakeholders within the service ecosystem, and their concerns
  • Value stream modelling and analysis
  • Capabilities, capability requirements and capability modelling
  • How capabilities are leveraged to offer services
  • Capability and value stream integration
  • The T-shape professional concept
  • Service information concepts
  • Service economics
  • Service measures and controls
  • Service agility and double loop learning

Course Overview

Gain the knowledge, skills, understanding and confidence you need to deliver effective business design consultancy to internal and external clients.

Course Objectives

This course covers the key skills required to deliver effective business design consultancy, including the consultancy lifecycle and service portfolio, the consultancy mindset, stakeholder engagement, investigation and negotiation techniques, and situation diagnosis. 

Presented by one of the expert training consultants pictured below. Each member of our Business Design Consultancy training team brings substantial internal and external consultancy experience to the programme.

Course Content

During this course, you will cover:

  • The business design consultancy assignment lifecycle
  • Rationale and business context for business design consultancy
  • The consultancy service portfolio
  • The consultancy mindset and key skills
  • Qualifying consulting opportunities
  • Procurement and contracting consultancy assignments
  • The OSCAR framework for initiating a consultancy assignment
  • Quality management, quality assurance and quality control
  • Stakeholder analysis, influencing and management
  • Outcome-based negotiation and conflict resolution
  • Situation investigation techniques, situation diagnosis and solution definition
  • Risk management and impact analysis
  • The economics and ethics of consultancy
  • Change control and configuration management
  • Assignment disengagement and expansion

Course Overview

The Veeam® Backup & Replication™ v12.3: Configure, Manage and Recover training course is a four-day technical course focused on teaching IT professionals the skills to configure, manage and support a Veeam Backup & Replication v12.3 solution. With extensive hands-on labs, the class promotes situational resiliency in responding to recovery scenarios and enables administrators and engineers to effectively protect and manage data in an ever-changing technical and business environment, bringing tangible benefit to business in the digital world. This course is based on Veeam Backup & Replication v12.3, part of Veeam Data Platform.

Course Objectives

After completing this course, students will be able to:

  • Describe Veeam security concepts
  • Given a scenario, configure a backup job and a backup copy job
  • Explain network-attached storage (NAS) backups and configuration
  • Describe Veeam’s replication capabilities
  • Determine appropriate use case for backups, replicas and/or continuous data protection
  • Configure backup infrastructure components, including proxy and repository servers
  • Given a scenario, evaluate when and how to apply immutability settings
  • Given a scenario, recover data from backups

Course Content

Data protection strategies

Review of key data protection strategies that ensure the safety of your data.


Analysis of risks to data

Explore different risk scenarios, what risks do we face daily within our environment?


What is protected?

Review of Veeam Data Platform and introduction to the class scenario.


Security and protection considerations

Describe strategies and tools to secure the Veeam backup server to avoid unauthorized access and data leaks.


Protecting workloads

Efficiently protect VMware and Hyper-V virtual machines based on well-defined SLAs through the creation of backup jobs.


Deploying agents

Identify the use of protection groups to automate the installation of Veeam Agents and protecting workloads with agent backup jobs.


Unstructured data backup

List required components and features available to protect unstructured data.


Optimizing your backups

Analyze features and settings that allow backup storage optimization, faster backups and data consistency.


Immutability and hardened repositories

Describe backup data protection mechanisms to avoid premature deletion and unwanted modifications. Identify characteristics and deployment steps of Linux Hardened Repositories to achieve backup data immutability.


Backup infrastructure optimization

List deployment options and additional settings to improve general backup solution performance.


Replication

Describe use cases, architectures and features of replication jobs and continuous data protection (CDP) policies.


Backup copy jobs

Ensure recoverability and adhere to the 3-2-1 Rule with backup copy jobs.


Long-term retention

List different mechanisms for data archiving, including grandfather-father-son retention policies.


Scale-out Backup Repository™

Describe architecture, placement policies, data tiers and management of Scale-out Backup Repositories.


Move and copy backups with VeeaMover

Identify use cases for virtual machine and backup migrations with VeeaMover.


Recovery verification

Create automated tests to ensure recoverability from backups and replicas.


Veeam Backup Enterprise Manager

Describe the use cases for Veeam Backup Enterprise Manager.


Incident Response Planning

Integrating Veeam Backup and Replication into your incident response plan.


Advanced recovery features

Explore some more in-depth recovery features of Veeam Backup and Replication.


Selecting the ideal recovery method

What are the implications of different recovery methods and selecting the correct recovery method.


Enacting a recovery

Get practice in recovering different recovery types with a variety of data types.


Malware Detection

Using Veeam’s malware detection capabilities.


Post-incident processes

Investigate post-incident activites

Course Overview

The Understanding Cisco Data Center Foundations course helps you prepare for entry-level data center roles. In this course, you will learn the foundational knowledge and skills you need to configure Cisco® data center technologies including: networking, virtualization, storage area networking, and unified computing. You will get an introduction to Cisco Application Centric Infrastructure (Cisco ACI™), automation, and cloud computing.  You will get hands-on experience with configuring features on Cisco Nexus® Operating System (Cisco NX-OS) and Cisco Unified Computing System™ (Cisco UCS®).

This course does not lead directly to a certification exam, but it does cover foundational knowledge that can help you prepare for several professional-level data center courses and exams.

Course Objectives

After completing this course, you should be able to:

  • Describe the foundations of data center networking
  • Describe Cisco Nexus products and explain the basic Cisco NX-OS functionalities and tools
  • Describe Layer 3 first-hop redundancy
  • Describe Cisco Fabric Extender (FEX) connectivity
  • Describe Ethernet port channels and virtual port channel (VPCs)
  • Introduce switch virtualization, machine virtualization, and network virtualization
  • Compare storage connectivity options in the data center
  • Describe Fibre Channel communication between the initiator server and the target storage
  • Describe Fibre Channel zone types and their uses
  • Describe N-Port Virtualization (NPV) and N-Port Identifier Virtualization (NPIV)
  • Describe data center Ethernet enhancements that provide a lossless fabric
  • Describe Fibre Channel over EthernetFCoE
  • Describe data center server connectivity
  • Describe Cisco UCS Manager
  • Describe the purpose and advantages of APIs
  • Describe Cisco ACI
  • Describe the basic concepts of cloud computing

Course Content

Describing Network Virtualization

  • Overlay Network Protocols
  • Virtual Extensible LAN (VXLAN) Overlay
  • VXLAN Border Gateway Protocol (BGP) Ethernet VPN (EVPN) Control Plane
  • VXLAN Data Plane
  • Cisco Nexus 1000VE Series Virtual Switch
  • VMware vSphere Virtual Switches

Introducing Basic Data Center Storage Concepts

  • Storage Connectivity Options in the Data Center
  • Fibre Channel Storage Networking
  • Virtual Storage Area Network (VSAN) Configuration and Verification

Describing Fibre Channel Communication Between the Initiator Server and the Target Storage

  • Fibre Channel Layered Model
  • Fabric Login (FLOGI) Process
  • Fibre Channel Flow Control

Describing Fibre Channel Zone Types and Their Uses

  • Fibre Channel Zoning
  • Zoning Configuration
  • Zoning Management

Describing Cisco NPV Mode and NPIV

  • Cisco NPV Mode
  • NPIV Mode

Describing Data Center Ethernet Enhancements

  • Institute of Electrical and Electronic Engineers (IEEE) Data Center Bridging
  • Priority Flow Control
  • Enhanced Transmission Selection
  • Data Center Bridging Exchange (DCBX) Protocol
  • Congestion Notification

Describing FCoE

  • Cisco Unified Fabric
  • FCoE Architecture
  • FCoE Initialization Protocol
  • FCoE Adapters

Describing Cisco UCS Components

  • Physical Cisco UCS Components
  • Cisco HyperFlex Data Platform
  • Cisco Fabric Interconnect Product Overview
  • Cisco I/O Module (IOM) Product Overview
  • Cisco UCS Mini
  • Cisco Integrated Management Controller (IMC) Supervisor
  • Cisco Intersight™

Describing Cisco UCS Manager

  • Cisco UCS Manager Overview
  • Identity and Resource Pools for Hardware Abstraction
  • Service Profiles and Service Profile Templates
  • Cisco UCS Central Overview

Automating the Data Center

  • Automation Basics
  • Choosing the Automation Toolset
  • Management and Orchestration Systems

Describing Cisco ACI

  • Cisco ACI Overview
  • Cisco ACI Topology and Hardware
  • Cisco ACI Policy Model
  • Cisco ACI External Connectivity Options
  • Cisco ACI and VMM Integration
  • Cisco ACI and Layer4-Layer 7 Integration
  • Cisco ACI Management and Automation
  • Cisco ACI Anywhere

Describing Cloud Computing

  • Cloud Computing Overview
  • Cloud Deployment Models
  • Cloud Computing Services

Labs

  • Explore the Cisco NX-OS CLI
  • Explore Topology Discovery
  • Configure Hot Standby Router Protocol (HSRP)
  • Configure VPCs
  • Configure Virtual Routing and Forwarding (VRF)
  • Explore the Virtual Device Contexts (VDC) Elements
  • Install VMware ESXi and vCenter
  • Configure VSANs
  • Validate FLOGI and FCNS
  • Configure Zoning
  • Configure Unified Ports on a Cisco Nexus Switch and Implement FCoE
  • Explore the Cisco UCS Server Environment
  • Configure a Cisco UCS Server Profile
  • Configure Cisco NX-OS with APIs
  • Explore the Cisco UCS Manager XML API Management Information Tree
  • Explore Cisco ACI

Course Overview

The Troubleshooting Cisco Data Center Infrastructure (DCIT) course shows you how to troubleshoot LAN, SAN, Cisco Data Center Unified Fabric, Cisco Unified Computing System (UCS), and Cisco Application-Centric Infrastructure (ACI). You will get extensive hands-on practice troubleshooting installation, configuration and interconnectivity issues on Cisco MDS switches, Cisco Nexus switches, Cisco Fabric Extenders (FEXs), Cisco UCS, Cisco ACI, and more.

This course helps you to prepare to take the Troubleshooting Cisco Data Center Infrastructure (300-615 DCIT) exam, which is one of the concentrations for CCNP Data Center. You will also achieve  the Cisco Certified Specialist – Data Center Operations certifications.

This course is worth 50 Continuing Education Credits (CE).

Course Objectives

After completing this course you should be able to:

  • Describe how to troubleshoot the data center network
  • Describe the troubleshooting tools and methodologies that are available from the CLI and are used to identify and resolve issues in a Cisco Data Center network architecture
  • Identify and resolve issues that are related to: VLANs and PVLANs, port channels and virtual port channels; VXLAN
  • Describe troubleshooting of routing and high-availability protocols
  • Describe troubleshooting of the LAN security features
  • Identify and resolve issues that are related to a single device
  • Identify and resolve issues that are related to Fibre Channel interface operation
  • Identify and resolve Fibre Channel switching issues when the Cisco NX-OS Software is used in switched mode and NPV mode
  • Identify and resolve issues that are related to FIP and FCoE, including FCoE performance
  • Describe Cisco UCS architecture, initial setup, tools, and service aids that are available for Cisco UCS troubleshooting and interpretation of the output
  • Describe Cisco UCS configuration and troubleshoot
  • Describe Cisco UCS B-Series Blade Server operation and troubleshoot related issues
  • Describe Cisco UCS B-Series LAN, SAN, and Fibre Channel operations, including in-depth troubleshooting procedures
  • Describe Cisco IMC tools for validating performance and facilitating data-gathering activities for Cisco UCS C-Series server troubleshooting, and the troubleshooting approach for hardware and firmware failures
  • Define the proper procedures for configuring Cisco UCS C-Series LAN and SAN connectivity, avoiding issues with the VIC, and troubleshooting connectivity issues
  • Troubleshoot Cisco UCS C-Series server integration with Cisco UCS Manager
  • Identify the tools, protocols, and methods to effectively troubleshoot Cisco ACI
  • Describe how to troubleshoot automation, scripting tools, and programmability

Course Content

Troubleshooting Process Overview

  • Troubleshooting Overview
  • Narrow Down the Cause of the Problem

Understanding CLI Troubleshooting Tools

  • Ping, Pong, and Traceroute
  • Debugging, Event History, and System Monitoring
  • SPAN and Encapsulated Remote SPAN
  • Ethanalyzer and Data Plane Sampling Capture
  • Logging
  • Cisco Generic Online Diagnostics
  • SNMP, Cisco EEM, and RMON

Troubleshooting VLANs and PVLANs

  • Troubleshoot VTP
  • Troubleshoot Layer 2 Issues
  • VLANs and SVIs on Cisco Nexus Series Switches
  • Troubleshoot VLANs, PVLANs, and SVIs
  • Troubleshoot Rapid PVST+

Troubleshooting Port Channels and Virtual Port Channels

  • Port Channel Overview
  • vPC Overview
  • Common vPC Issues

Troubleshooting VXLAN

  • VXLAN Overlay Features
  • VXLAN MP-BGP Ethernet VPN
  • Common VXLAN Issues
  • VXLAN Troubleshooting

Troubleshooting Routing and High-Availability Protocols

  • Troubleshoot Basic Routing Issues
  • Troubleshoot OSPFv2 and OSPFv3
  • Troubleshoot EIGRP
  • Troubleshoot PIM
  • Troubleshoot FHRP
  • Troubleshoot Data Center LAN Security
  • Troubleshoot AAA and RBAC
  • Troubleshoot First-Hop Security
  • Troubleshoot ACLs

Troubleshooting Platform-Specific Issues

  • Cisco Fabric Services Overview
  • Troubleshoot Cisco Fabric Services
  • Configure and Troubleshoot Configuration Profiles
  • Common VDC Issues
  • Troubleshoot VDC
  • Troubleshoot VRF
  • Cisco FEX Troubleshooting
  • Troubleshoot Cisco ISSU

Troubleshooting Fibre Channel Interfaces

  • Fibre Channel Overview
  • Troubleshoot Fibre Channel Interfaces and Device Registration
  • Troubleshoot SAN Port Channels
  • Troubleshoot Port Security and Fabric Binding

Troubleshooting Fibre Channel Fabric Services

  • Troubleshoot VSANs
  • Troubleshoot Fibre Channel Domain and Name Services
  • Troubleshoot Zoning and Fabric Merges
  • Troubleshoot Cisco Fabric Services

Troubleshooting NPV Mode

  • NPIV and NPV Overview
  • Troubleshoot NPV Mode
  • Troubleshooting FCoE
  • FCoE and FIP Overview
  • Troubleshoot FIP
  • Troubleshoot FCoE- and QoS-Related Issues
  • Troubleshoot DCB

Troubleshooting Cisco UCS Architecture and Initialization

  • Troubleshoot Fabric Interconnect in Standalone and Cluster Mode
  • Troubleshoot Cisco UCS Management Access
  • Troubleshoot Cisco UCS Manager CLI
  • Troubleshoot Cisco UCS with Embedded Tools
  • Troubleshoot Cisco UCS Hardware Discovery
  • Cisco Intersight Overview
  • Cisco Nexus Dashboard Overview

Troubleshooting Cisco UCS Configuration

  • Stateless Computing
  • Troubleshoot Service Profile Association Issues
  • Cisco UCS Manageability
  • Troubleshoot Authentication Failures

Troubleshooting Cisco UCS B-Series Servers

  • Troubleshoot Cisco UCS B-Series Server Boot
  • Troubleshoot Operating System Drivers
  • Troubleshoot Remote Access
  • Troubleshoot Server Hardware

Troubleshooting Cisco UCS B-Series LAN and SAN Connectivity

  • Troubleshoot Link-Level Issues
  • Troubleshoot Connectivity Issues for Specific Servers
  • Troubleshoot Intermittent Connectivity
  • Troubleshoot Disjoint Layer 2 Networks
  • Troubleshoot Redundant Connectivity
  • Troubleshoot Cisco UCS B-Series SAN Connectivity
  • Troubleshoot Directly Attached Storage
  • Troubleshoot Server Boot from SAN and iSCSI
  • Use SPAN for Troubleshooting
  • Analyze Packet Flow

Troubleshooting Cisco UCS C-Series Servers

  • Troubleshoot Cisco UCS C-Series Initialization and Cisco IMC
  • Troubleshoot Cisco UCS C-Series Hardware and Firmware
  • Troubleshooting Cisco UCS C-Series LAN and SAN Connectivity
  • Troubleshoot the Cisco UCS C-Series VIC Module and Connectivity to Cisco IMC
  • Troubleshoot Cisco UCS C-Series LAN Connectivity
  • Troubleshoot Cisco UCS C-Series SAN Connectivity
  • Use SPAN to Capture Cisco UCS C-Series Server Traffic
  • Troubleshoot Cisco UCS C-Series Boot from the Fibre Channel LUN
  • Troubleshoot Cisco UCS C-Series iSCSI Boot

Troubleshooting Cisco UCS C-Series and Cisco UCS Manager Integration

  • Integrate Cisco UCS C-Series Servers with Cisco UCS Manager
  • Troubleshoot FEX Discovery and VIC Issues

Exploring the Tools and Methodologies for Troubleshooting Cisco ACI

  • Troubleshoot the Fabric Discovery Process
  • Traditional Troubleshooting Methods in Cisco ACI
  • Atomic Counters, Faults, and Health Scores
  • Troubleshoot Tenant-Based Policies
  • Packet Flow Through Cisco ACI Fabric
  • Troubleshoot AAA and RBAC

Troubleshoot Automation and Scripting Tools

  • Troubleshoot Cisco IOS EEM
  • Troubleshoot the Cisco NX-OS Scheduler

Troubleshooting Programmability

  • Troubleshoot Bash Shell and Guest Shell for NX-OS
  • Troubleshoot REST API, JSON, and XML Encodings
  • On-Box Programmability on Cisco NX-OS

Labs

  • Discovery Lab 1: Document the Network Baseline
  • Discovery Lab 2: Troubleshoot Rapid PVST+
  • Discovery Lab 3: Troubleshoot LACP
  • Discovery Lab 4: Troubleshoot vPC
  • Discovery Lab 5: Troubleshoot VXLAN
  • Discovery Lab 6: Troubleshoot OSPF
  • Discovery Lab 7: Troubleshoot FHRP
  • Discovery Lab 8: Troubleshoot Cisco Fabric Services
  • Discovery Lab 9: Troubleshoot VRF
  • Discovery Lab 10: Troubleshoot Cisco FEX
  • Discovery Lab 11Troubleshoot Fibre Channel Interfaces
  • Discovery Lab 12: Troubleshoot Fibre Channel VSANs, Zones, and Domain Services
  • Discovery Lab 13 Troubleshoot NPV Mode
  • Discovery Lab 14 Troubleshoot FCoE
  • Discovery Lab 15: Troubleshoot DCB
  • Discovery Lab 16: Troubleshoot Cisco UCS Management and Service Profile Deployment
  • Discovery Lab 17: Troubleshoot Cisco UCS C-Series Server LAN Connectivity
  • Discovery Lab 18: Troubleshoot Cisco UCS C-Series Server Boot from the Fibre Channel LUN
  • Discovery Lab 19: Troubleshoot Cisco UCS C-Series Server Management Connectivity
  • Discovery Lab 20: Troubleshoot Cisco ACI Integration with VMware vCenter
  • Discovery Lab 21 Troubleshoot Contracts in Cisco ACI
  • Discovery Lab 22: Troubleshoot Cisco ACI External Layer 3 Connectivity
  • Discovery Lab 23: Troubleshoot Cisco ACI External Layer 2 Connectivity

Course Overview

This course teaches you the key components and procedures that you need to know to manage, monitor, and troubleshoot Cisco® Nexus® 9000 Series Switches in Application Centric Infrastructure (ACI) mode. This course is for advanced engineers who have installed and managed existing fabrics or for those who have completed the Implementing Cisco Application-Centric Infrastructure-Advanced (DCACI) course.

This course will help you:

  • This course teaches you the key components and procedures that you need to know to manage, monitor, and troubleshoot Cisco® Nexus® 9000 Series Switches in Application Centric Infrastructure (ACI) mode. This course is for advanced engineers who have installed and managed existing fabrics or for those who have completed the Implementing Cisco Application-Centric Infrastructure-Advanced (DCACI) course.
  • This course will help you:

Course Objectives

  • Apply troubleshooting methodology to Cisco ACI networks
  • Troubleshoot logical and physical constructs of the Cisco ACI policy
  • Understand Cisco APIC and its troubleshooting aspects
  • Troubleshoot endpoint learning in Cisco ACI
  • Troubleshoot Layer 2 traffic bridging and Layer 3 routing in the Cisco ACI network
  • Troubleshoot hypervisor integration in Cisco ACI
  • Troubleshoot Layer 4 to Layer 7 service insertion
  • Troubleshoot contracts and route leaking in Cisco ACI

Course Content

Describing Cisco ACI Troubleshooting Methodology

  • Logical Constructs Review
  • Physical Constructs Review
  • Cisco ACI Troubleshooting Approaches
  • VMM/Container Integration Review
  • VMware Networking Review
  • Cisco ACI APIC and Built-In Tools

Troubleshooting Logical and Physical Constructs

  • Troubleshooting Logical Constructs Methodology
  • Troubleshooting Physical Constructs Methodology

Troubleshooting Cisco APIC

  • Verifying Cisco APIC Cluster
  • Troubleshooting Cisco APIC Cluster

Troubleshooting Endpoint Learning

  • Verifying Endpoint Connectivity
  • Controlling Endpoint Learning
  • Troubleshooting Endpoint Learning

Troubleshooting Layer 2

  • VLAN and VXLAN Mapping
  • Traffic Flow
  • Layer 2 Unknown Unicast Flooding
  • ARP Flooding
  • ARP Gleaning
  • Spanning Tree and BPDUs
  • BPDU Flooding
  • Verifying VLANs and Endpoints

Troubleshooting Layer 3 Routing

  • Troubleshooting Layer 3 Connectivity Within Cisco ACI
  • Troubleshooting L3Outs
  • Layer 3 Transit Routing

Troubleshooting VMM Integration

  • Troubleshooting VMware
  • Verifying Blade Chassis
  • Verifying Leafs
  • Verifying VMM Integration

Troubleshooting Layer 4-7 Service Insertion

  • Layer 4–7 Service Graph Overview
  • Layer 4–7 Service Insertion Modes
  • Troubleshooting Service Insertion with PBR 

Troubleshooting Contracts and Route Leaking

  • VRF-VRF Contracts and Route Leaking

Labs:

  • Verify Endpoints
  • Examine VLANs
  • Troubleshoot ACI Policy
  • Troubleshoot CMM integration and External Connectivity
  • Troubleshoot Contracts

Course Overview

This course provides an overview about the functions and innovations of sourcing and procurement SAP S/4HANA. It is specifically targeted at learners coming with background knowledge about sourcing and procurement in SAP ERP who want upskill to SAP S/4HANA. For learners without previous SAP ERP experiences, we recommend to start with the course S4500 (Business Processes in SAP S/4HANA Sourcing and Procurement).

Course Objectives

This course will prepare you to:

  • Explain SAP S/4HANA features and functions in sourcing and procurement
  • Use the SAP S/4HANA simplification list
  • Describe the relevant simplifications compared to SAP ERP
  • Execute procurement processes using the Fiori Launchpad
  • Get to know the Fiori apps for SAP S/4HANA Enterprise Management Sourcing and Procurement

Course Content

  • Overview and Master Data
    • Explain the Procure to Pay solution capabilities
    • Describe the Business Partner approach
    • List changes for the Material Master
  • Procurement Process
    • Describe operational procurement
    • Receive goods receipts and goods movements
    • Describe invoice processing
    • Describe sourcing and contract management
    • Explain supplier information and evaluation
  • Other new Functions and Changes in SAP S/4HANA
    • Explain further SAP Fiori apps
    • Provide an overview about further simplifications

Course Overview

This course is designed to give participants an overview of sales processes in SAP S/4HANA and the differences to the SAP ECC sales solution.

Course Objectives

This course will prepare you to:

  • Explain the features and functions of the S/4HANA innovation in Sales
  • Describe the relevant simplifications compared to SAP ECC
  • Execute sales processes using the Fiori Launchpad

Course Content

  • SAP S/4HANA Enterprise Management: Sales Innovations Overview
    • SAP S/4HANA Enterprise Management: Sales Innovations Overview
  • Business Roles and Business Catalogs in Sales and Billing
    • Overview of Sales Roles, Sales Catalogs, and SAP Fiori for Sales
  • Simplifications in SAP S/4HANA Sales
    • Overview
    • Data Model Simplifications
    • Business Partner Approach
  • Best Practices in Sales Order and Contract Management
    • Advanced Available-To-Promise
    • Sale from Stock
    • Billing Document Output Management
    • Credit Management
    • Revenue Accounting
    • Settlement Management: Rebate
    • New customer return and credit memo functions
  • Performance Management and Analytics in SAP S/4HANA Sales
    • Overview of Performance Management and Analytics in Sales
    • SAP Smart Business for Sales Order Fulfillment
    • Sales Planning and Controlling
  • An introduction to Leonardo
    • Leonardo capabilities in the context of the sales solution