LernIX Solutions

Course Overview

Learn advanced strategies, tools, and techniques for managing complex projects.
Managing a complex project means not only having fantastic project management skills, but also understanding how to deal with the chaos of today’s workplace. Technology, requirements, partnerships, and competitive strategies are continually updating and transforming and a strong project manager must learn how to adapt to these changes while leading the project to successful completion. This class will help you master dealing with these complexities and lead with success.

Learn to determine the level of complexity of your project, develop tactics to manage that complexity, and discover strategies for taking your project team “to the edge of chaos” where innovation and creativity happen. Avoid being caught off guard by change, and prepare yourself with ways to optimize your team’s performance and manage the unknown.

In class activities that comprise 75% of this course, you will practice determining complexity and learn how to keep your approach flexible to manage the constant adjustment of complex projects in today’s workplace.

Course Objectives

Systems thinking and project management
Chaos theory and project management
Skills needed to lead a complex project
Complexity theory and how to assess your project complexity
Right structure for complex projects
Assessing risk for complex projects

Course Content

1. The Complex Project

Systems Thinking
Chaos and Complexity Theory
How these relate to project management

2. Leading Complex Projects

Skills required
Complex project competency self-assessment
PMI® competencies
Start personal mastery plan

3. Fundamentals of Complexity Theory

What is complexity?
Types of complexity
Fitness landscape
Chaos as it relates to complexity theory
Complexity theory
Linear and non-linear systems
Complex adaptive systems

4. Assessing Your Project Complexity

Complex project toolkit
Elements of project complexity
Organization breakdown structure
Work breakdown structure
Use the complexity assessment tool (CAT)
Strategies of planning and managing complex projects

5. Structuring Your Project for Success

Selecting the right project management methodology
How to incorporate that methodology into your current processes

6. Risk Planning and Management

Types of risks in complex projects
Approaches to identification
Risk assessment and response planning

7. Leading Complex Projects

Assess your leadership competencies
Applying adaptive leadership to complex projects
Communicating a vision
Implementing strategies to encourage innovation and build a cohesive team
Types of personal behaviors and how to get the most out of people
Identifying techniques for leveraging complexity

Hands-On Activities:

Develop Your Personal Mastery Plan
Assess Project Complexity
Stakeholder Analysis and Planning
Risk Identification and Response Planning
OBS

PMI is a registered mark of the Project Management Institute, Inc.

Course Overview

This 2-day course is designed for project managers who want to effectively lead artificial intelligence and machine learning initiatives.

Learners will identify the unique characteristics and challenges of AI/ML projects, understand common AI/ML terminology, evaluate and mitigate AI-specific risks, and lead and communicate effectively with cross-functional teams as well as key business stakeholders. Using MLOps principles to guide project planning and execution, at the end of this course you will be able to design comprehensive project plans that address the unique challenges of AI/ML development, assess the feasibility and resource requirements of proposed AI/ML initiatives, break down complex AI/ML projects into manageable phases and deliverables, and critique project progress using appropriate technical and business metrics.

Course Objectives

Identify the unique characteristics and challenges of AI/ML projects
Apply appropriate methodologies for AI/ML project management
Effectively scope and plan AI/ML initiatives
Manage stakeholder expectations around AI/ML outcomes
Lead cross-functional teams of data scientists, engineers, and domain experts
Evaluate and mitigate AI-specific risks
Monitor and measure AI/ML project success
Describe the key roles and responsibilities within AI/ML project teams
Explain the differences between traditional software and AI/ML project lifecycles
Interpret common AI/ML terminology including neural networks, supervised/unsupervised learning, model training, and inference
Implement appropriate project management methodologies for different types of AI/ML initiatives
Demonstrate effective communication strategies with technical and non-technical stakeholders
Use MLOps principles to guide project planning and execution
Break down complex AI/ML projects into manageable phases and deliverables
Differentiate between various types of AI/ML project risks and their potential impacts
Examine data requirements and quality criteria for ML model development
Assess the feasibility and resource requirements of proposed AI/ML initiatives
Critique project progress using appropriate technical and business metrics
Judge the effectiveness of risk mitigation strategies in AI/ML contexts
Design comprehensive project plans that address the unique challenges of AI/ML development
Develop stakeholder management strategies that account for AI/ML uncertainties
Formulate data-driven decision-making frameworks for project governance

Course Content

Essential AI/ML Terminology and Concepts
Understanding AI/ML Project Fundamentals
AI/ML Project Lifecycle and Methodologies
Scoping and Planning AI/ML Projects
Building and Managing AI/ML Teams
Risk Management in AI/ML Projects
Stakeholder Management and Communication
Monitoring and Measuring Success
Prompt Engineering for Project Managers
Deployment and Production Considerations

Course Overview

Practice using the tools and techniques of formal project management.

IT projects come with distinct challenges for all project team members, and most of all for the project manager. In this course, you will learn the fundamentals and best practices of project management methodology as applied to IT initiatives. Using real-world scenarios and hands-on exercises, you will apply practical project management principles to successfully take a project from planning to rollout.

Practice essential project management skills to help you mitigate time, budget, quality, and scope constraints. Determine product scope through effective identification of requirements, assess and manage stakeholder expectations, identify and manage risks, and meet quality standards while navigating change requests. Examine important aspects of IT projects, including communication needs of virtual teams, security, and testing. Avoid the most common pitfalls of IT project success to deliver optimal business value for your IT projects.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

PMI is a registered mark of the Project Management Institute, Inc.

This is a BYOD course. Students should bring a PC, Mac, or tablet to class in order to access digital course materials. Students can download a copy of the course materials in their MyGK account.

Course Objectives

Articulate the relevance of core project management competences.
Identify key project goals and assumptions and set the stage for value delivery.
Understand how to identify stakeholders and assess how to engage with them during the project.
Meet stakeholder informational needs by creating an actionable communication plan.
Articulate product scope as part of the charter.
Become familiar with the process of eliciting and capturing requirements.
Create the WBS and dictionary that would deliver the scope in the project charter.
Perform a more detailed and systematic assessment of risk.
Articulate guiding quality characteristics for the project.
Sequence activities, create schedule, and estimate the cost of the project.
Prepare to oversee go-live.
Manage change in projects.
Track value delivery in projects.
Understand the basics of a project retrospective.

Course Content

Match competence to scenario
Evaluate a project business case
Identify and assess stakeholders
- Stakeholders
- Resource management
- Teams
Develop a communication plan
Define product scope
- Project charter
- Product and project scope
Decompose product scope into stakeholder requirements
- Requirements
Create WBS and dictionary
- Work
- Work breakdown structure
Create risk register
- Risk identification and management
Establish quality metrics
Create an initial schedule and budget
- Effort and duration
- Estimating effort
- Level of accuracy in estimates
- Team-based estimation
- Scheduling
- Estimating cost
Review and disposition a change request
- Change management
Plan a project rollout
- Testing
- Release management
Use metrics to reassess the business case
- Delivering business value
Close out a project

Course Overview

The ISTQB Agile Foundation Extension Certification course extends the broad understanding of testing acquired at Foundation Level and covers those topics which are considered to be essential knowledge for a test professional working on agile projects.

This intensive two-day tutor-led course contains lectures, exercises and practical work and includes a high proportion of hands-on practical team-based activities to allow candidates to get a true feel for how agile projects work in the real world. This course has been rated at SFIAplus level 4.

Course Objectives

After successfully completing the course and passing the exam, delegates should be able to demonstrate the following business-based outcomes:

Collaborate in a cross-functional Agile team being familiar with principles and basic practices of Agile software development.
Adapt existing testing experience and knowledge to Agile values and principles.
Support the Agile team in planning test-related activities.
Apply relevant methods and techniques for testing in an Agile project.
Assist the Agile team in test automation activities.
Assist business stakeholders in defining understandable and testable user stories, scenarios, requirements and acceptance criteria as appropriate.
Work and share information with other team members using effective communication styles and channels.

In general, a Certified Tester Foundation Level – Agile Tester is expected to have acquired the necessary skills to working effectively within an Agile team and environment.

In addition, Foundation level Agile Testers should be able to demonstrate their skills in the following areas once they have completed the course and passed the exam:

The Fundamentals of Agile Software Development
The different agile approaches
The Differences between Testing in Traditional and Agile Approaches
Testing in Agile Projects
Roles and skills of a tester in Agile Projects
Agile testing techniques and methods
Assess product quality risks within an Agile project
Estimate testing effort based on iteration content and quality risks
Tools in Agile Projects

Course Content

ISTQB Agile Tester

There are three chapters with examinable content. The top-level heading for each chapter specifies the time for the chapter; timing is not provided below chapter level. The syllabus is distributed across the three chapters as follows:

– Chapter 1: 150 minutes Agile Software Development

– Chapter 2: 105 minutes Fundamental Agile Testing Principles, Practices, and Processes

– Chapter 3: 480 minutes Agile Testing Methods, Techniques, and Tools

Course Overview

A DevOps Leader is a tactical or strategic individual who helps design, influence, implement or motivate the cultural transformation proven to be a critical success factor in DevOps adoption. This individual understands the human dynamics of cultural change and is equipped with practices, methods and tools to engage people across the DevOps spectrum.

Virtual Learning

This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

Course Content

Number of questions: 40 multiple choice questions

Pass mark: 65% (26 out of 40)

Open book/notes: no

Exam duration: 90 minutes (additional time if English is not a candidate’s native language)

Course Overview

This course is an introduction to DevOps. The course emphasizes communication, collaboration , integration, and automation to improve the workflow between developers and IT operations professionals. Improved workflows lead to more opportunities to design software and services in a more agile fashion which can only be good for customers.

This course (based on the DevOps Institute syllabus) is intended as a basis for discovering the most important DevOps concepts and to understand the principles and methods behind this. The course will leave you with the inspiration to be the advocate of change; The idea is that what you have learned about DevOps – and continue to learn – is shared with others so that you can guide them.

Course Objectives

After completing the course, students will be familiar with the following aspects of DevOps :

Objectives and concepts
Company benefits
Performance criteria and results in the real world
DevOps principles
Concepts and methods (including the relationship between Agile, Lean and IT Service Management ( ITSM) )
Cultural and organizational considerations
Methods of communication and collaboration
Methods for automation and technology factors
Considerations when changing
Challenges, risks and critical success factors

Course Content

Introduction
Exam Requirements and weigthing
Why DevOps?
- From a business perspective
- From an IT perspective
- Stereotypes of Dev and Ops: perception and reality
What is DevOps?
- Introduction DevOps
- Goals DevOps
- Added value of DevOps
- Proven Results
- DevOps for businesses
- DevOps principles (The Three Ways)
DevOps and other frameworks
- DevOps and Agile
- DevOps and Lean
- DevOps and IT Service Management
DevOps culture
Characteristics of a DevOps culture
- Organizational Considerations DevOps
- DevOps stakeholders
- DevOps roles
- DevOps teams
- DevOps organizational structures
DevOps methods
- Continuous Integration
- Continuous delivery
- Continuous deployment
- Value stream mapping
- Kanban
- Theory of Constraints
- Improvement Kata
- Deming’s quality circle
- ITSM processes
DevOps and Automation
- Methods for DevOps automation
- Longevity and tools categories
- DevOps applications
- Transitioning to a DevOps culture
Implementation
- Challenges, risks and critical success factors
- Measuring DevOps successes
Tips for the exam
- Sample exam

Course Overview

In this course, you will learn how to manage all aspects of project procurement effectively. You will discover the logic behind contracting principles and practices, and you’ll learn the terms, techniques, and tools of converting project needs into outsourced goods and services. You will learn to ensure successful procurements by gaining an understanding of the roles, responsibilities, and expectations of the internal and external stakeholders involved in the procurement chain.

In this skills-building course, you will spend 70% of class time working on contracting activities, from requirements documentation through to contract closure. Exercises include the development of a procurement strategy, contract selection, revising and updating SOWs, risk management, negotiating claims settlement, and collection of lessons learned.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

Course Objectives

Steps and stages of contract management from needs analysis to closure
Terms and terminology of contracting and procurement
Legal requirements of contracts and their implications
Ingredients for contracting success
Stakeholder mapping and expectations analysis
Converting project objectives to contract requirements
Applications and weaknesses of contract types
Risk transfer through contracting terms and conditions
Impact of subcontractors
Procurement planning from needs analysis through to creation of bid packages
Importance of the SOW
Procurement process including bid packages, source selection, and awarded contracts
Contracting paper trail and the time requirements for the steps involved
Negotiation principles
Administering contracts: Taking awarded contracts through to completed work
Communication feedback loop
Performance monitoring
Contract change control principles
Claims administration
Contract closure from completed work to creation of a contract archive
Early termination clauses
Lessons learned best practices
Contracting problems and their solutions

Course Content

1. Introduction to Procurement Management

Contract schedule network diagram
Terminology – procurement and contracting
Contract definition – practical and legal
Purpose of contracts
Risk transfer through contracting
Definition of contracting success
Stakeholder mapping
Stakeholder expectations
Communications chain

2. Needs Analysis

Objectives to requirements documents
Requirements documents to SOW
Contract types
Contract management mistakes
Role of legal department

3. Plan Procurements

Planning documents
Requirement documents
Procurement management plan
SOW
Bid packages
Tender documents
Source selection criteria

4. Conduct Procurements

Stakeholder mappingVendor participation
Advertising and bidder conferences
Proposal evaluation techniques
Paper trail and due diligence
Principled negotiations vs. positional negotiations
Objectives of negotiations processes

5. Administer Procurements

Stakeholder mapping
Procurement team
Vendor relationship management
Monitoring performance
Contract change controls
Contract amendment
Performance reviews
Payment systems
Claims administration

6. Close Procurements

Stakeholder mapping
Early termination
Lessons learned
Procurement audits
Negotiated settlements
Contracting problems and their solutions
Ingredients for contracting success

Hands-On Exercises

Contracting schedule network diagram: Estimating procurement durations and total elapsed time
Strategic analysis of procurement strategy using SWOT technique
Evaluating bid proposals: Source selection and ranking of bids
Development of SOW documents: Source selection criteria and weighting system, performance and quality standards, and negotiating priorities
Integration of contract type, terms, and conditions into project schedule and risk management plans
Role playing: Negotiations between buyer and vendor over contract terms
Contract closure and collection of lessons learned

Course Overview

The combined ISTQB Foundation & Agile Tester Extension 5 day course covers the fundamentals of software testing, providing delegates with the necessary foundations for a career as a software testing professional and the last two days includes a high proportion of hands-on practical team-based activities to allow candidates to get a true feel for how agile projects work in the real world.

The first three days is an intensive tutor-led course and includes exam preparation, revision and the ISTQB Foundation in software testing examination is taken on the afternoon of the third day. It is fully-accredited by UKTB on behalf of ISTQB and has been rated SFIAplus level 3 by the BCS. The last two days of this course include lectures, exercises and practical work and includes a high proportion of hands-on practical team-based activities to allow candidates to get a true feel for how agile projects work in the real world. The last two days have been rated at SFIAplus level 4 by the BCS. The ISTQB Agile Tester Extension exam can be taken on line at any Pearson Vue Centre, for which a voucher will be provided following completion of the training course. After successfully completing the course and passing the exams, delegates should be able to:

Use a common language for efficient and effective communication with other testers and project stakeholders.
Understand established testing concepts, the fundamental test process, test approaches, and principles to support test objectives.
Design and prioritize tests by using established techniques.
Analyse both functional and non-functional specifications (such as performance and usability) at all test levels for systems with low to medium levels of complexity.
Execute tests according to agreed test plans and analyse and report on the results of tests.
Write clear and understandable incident reports.
Effectively participate in reviews of small to medium-sized projects.
Be familiar with different types of testing tools and their uses; and assist in the tool selection and implementation process.
Delegates should be able to collaborate in an agile team, being familiar with agile principles and practices.

Course Objectives

The objectives for the Certified Tester Foundation Level qualification are to:
prepare candidates for the Foundation Certificate in Software Testing based on the ISTQB syllabus;
improve understanding of software testing – its purpose and nature – and to raise awareness of issues and constraints around testing;
learn standard terminology;
introduce test techniques (static, white & black box) to delegates as well as providing practical experience of key techniques;
provide a complete picture of the test processes from requirements review to system implementation; and
provide delegates with an environment that supports their learning and impart them with the necessary confidence and means to support their future career as a test professional.
Collaborate in an agile team, being familiar with agile principles and practices;
Adapt existing testing experience, knowledge, and best practices;
Support the agile team in planning test related activities;
Apply relevant test methods and techniques;
Assist in test automation;
Help business stakeholders define understandable and testable user stories and acceptance criteria;
Work with and share information with other team members.

Course Content

ISTQB Foundation:

There are six chapters with examinable content. The top-level heading for each chapter specifies the time for the chapter; timing is not provided below chapter level. For accredited training courses, the syllabus requires a minimum of 16.75 hours of instruction, distributed across the six chapters as follows:

– Chapter 1: 175 minutes Fundamentals of Testing

– Chapter 2: 100 minutes Testing Throughout the Software Development Lifecycle

– Chapter 3: 135 minutes Static Testing

– Chapter 4: 330 minutes Test Techniques

– Chapter 5: 225 minutes Test Management

– Chapter 6: 40 minutes Tool Support for Testing

ISTQB Agile Tester:

– Chapter 1: 150 minutes Agile Software Development

– Chapter 2: 105 minutes Fundamental Agile Testing Principles, Practices, and Processes

– Chapter 3: 480 minutes Agile Testing Methods, Techniques, and Tools

Course Overview

The complexity of IT projects continues to increase. At the conclusion of projects, it is assumed that quality solutions will be delivered within the set time and costs. Business Analysis has a major impact on successful projects. A good understanding of the role of a Business Analyst in the organisation and his/her contribution to the project are of great importance. The tools and techniques used, as well as the deliverables provided by the Business Analyst are essential to meet the project objectives.

Project managers have generally attended formal training courses on PRINCE2, PMI®, IPMA, etc. However, most project managers have never attended training on Business Analysis, while this subject is becoming increasingly important. This course builds a bridge between the Project Management profession and Business Analysis.

Course Objectives

Understand the scope of a Business Analysis role and how it complement Project Management
Apply numerous world-class Business Analysis techniques in work environment immediately
Learn how to better communicate with all project stakeholders using best practice business analysis tools and techniques
Appreciate the similarities and differences between Business Analyst and Project Manager roles
Plan projects to include requirements analysis and understand requirements engineering
Conduct and support requirements elicitation activities and requirements validation that will support the business need
Look beyond the delivery of the project to pre- and post-project activities

Course Content

Session 1: Introduction to Business Analysis

Project Management vs Business Analysis
Importance of Effective Business Analysis
Role of the BA
Standardization and Adaptability

Session 2: Requirements Planning

Role of the BA in Requirements Planning
Vision and Scope Document
Types of Requirements
Stakeholders
Business Analysis Plan

Session 3: Requirements Elicitation

Role of the BA in Requirements Elicitation
Investigative approach
Iterative approach
Elicitation Techniques

Session 4: Requirements Analysis

Need for Analysis
Using Analysis to get Stakeholder Feedback
Value of Modelling Techniques in Analysis
Modelling Techniques
Types of Requirements
Business Rules Analysis
Prioritizing Requirements

Session 5: Requirements Documentation

Formal and Informal Documentation and the, Leve of Detail Required
Writing for Usability and Comprehension
Common Requirements Document Defects
Components of a Formal Requirements Document
Requirements Verification and Validation
Requirements Sign-Off

Session 6: Requirements Management and Communication

Throughout the Project and to Decommission
Change Management
Define a baseline
Define a change management process
Identify the Change Authority
Traceability and Its Uses
Requirements Attributes
Requirements Communication

Session 7: Solution Validation and Acceptance

Testing and Non-Testing Methods
Purposes of Validation
Find defects
Prove compliance to requirements
Test Cases and Test Suites
Challenges in Testing
Structured Testing
Role of the BA in Solution Validation: the V Model
Solution Acceptance and Project Close-Out

Course Overview

Designed for business analysts and anyone new to Agile software development, this course will give you a solid grounding in the essentials of systems development using Agile. Systems Development Essentials is a Specialist Practitioner module on the internationally recognised BCS Diploma in Business Analysis.

Course Objectives

An overview of the issues and concepts involved in developing quality business solutions using Agile, the Systems Development Essentials course is perfect for business analysts and anyone wishing to learn about Agile software development. Study a number of systems development life cycles, both defined and evolutionary, and examine the context in which different lifecycles could be applied, before focusing on an Agile approach.

Topics covered include examining how the systems development effort can be organised; understanding requirements; stakeholders and roles in an agile environment and techniques that support iterative development such as prototyping, hothousing and scenarios.

When combined with our Systems Modelling Techniques course, this module provides you with the core tools and techniques you’ll need to become an effective systems analyst, development team analyst or technical business analyst.

Course Content

During this course, you will cover:

Introduction

Characteristics of software quality
The purposes, objectives and tasks of systems development
Roles and responsibilities in systems development
Technical and interpersonal skills of the business analysts and solution developers

Systems architecture

Enterprise, systems and infrastructure levels of architecture
Inputs at an enterprise level
Inputs at system and infrastructure level
Model Driven Architecture

Development approaches

Bespoke development
Commercial off the shelf (COTS) software package solutions
Configuring and customising COTS software package solutions
Component-based systems development
Service-based solutions and other approaches
Evolutionary prototyping

Systems development lifecycles

Waterfall model
V model
Incremental model
Spiral (evolutionary) model
Advantages and disadvantages of each approach
Selection of an appropriate development approach

Methods and approaches

Detailed study of the Agile approach including life cycle, deliverables and roles
Iterative systems development using the DSDM Atern methodology
Other agile development methodologies (The Unified Process (UP), Scrum, eXtreme Programming)

Modelling techniques

Models of the Unified Modeling Language (UML)
Interpretation and principles of:

– Use case diagram

– Use case description

– Class diagram

– State machine diagram

Validating models using a CRUD matrix

Requirements in an Agile environment

Fact finding approaches:

– Workshops

– Interviewing

– Questionnaires

– Scenario analysis, storyboarding, user stories and hot-housing

– Model office and focus groups

Functional requirements definition
Non-functional requirements definition
Documenting & prioritising requirements
Human aspects of systems investigation and introducing change

Iterative systems development

Features of iterative development approach
Prototyping
Categories of prototype
Timeboxing
Prototype development plans

Systems design, implementation and maintenance

Design principles and constraints (legal, ethical, financial)
Systems deployment and hand over
Post-implementation reviews
Different types of maintenance
Estimation and development planning

Quality assurance

Definitions of software quality
The V model
Requirements-driven testing
Static testing: types of walkthrough and inspection
Post-project reviews

CASE and CAST tools

Features of Computer-aided Software Engineering (CASE) and Computer-aided Software Testing tools (CAST)
Life-cycle coverage
Requirements traceability
Advantages and disadvantages of software development support tools