Course Overview

Professional Scrum Master™ (PSM) is a 2-day course that covers the principles and (empirical) process theory underpinning the Scrum framework, and the role of the Scrum Master in it. This course is a combination of instruction and team-based exercises, and teaches what is at the heart of the Scrum and Agile movement.

Over the 2 days, students will see why PSM is the cutting-edge course for effective Scrum Masters and for anyone coaching a software development team toward increased efficiency and effectiveness. The course includes advanced thinking for servant-leadership and behavioural shifts.

Throughout the course, students are challenged to think in terms of the Scrum principles to better understand what to do when returning to the workplace.

The PSM course is much more than just a set of slides and an instructor. In this course, students work on real-life cases with other classmates together as a team. This course is made up of discussions and hands-on exercises based upon real-life cases.

The course covers all the topics related to Professional Scrum Master I (PSM I), Professional Scrum Master II (PSM II) and Professional Scrum Master III (PSM III) certification assessments.

View the different Focus Areas covered within this class and others. You can download the course datasheet for offline reading.

Course Objectives

• Clear understanding of the rules of Scrum through the empirical foundation of Scrum
• Act as Scrum Masters for Scrum Teams and stakeholders from an in-depth understanding of servant-leadership
• Effectively start using Scrum
• Increase the effectiveness of Scrum underway

Course Content

• Scrum theory and principles
• The Scrum Framework
• The Definition of Done
• Running a Scrum project
• Working with people and teams
• Scrum in your organization
• The role of the Scrum Master

Course Overview

Systematic problem solving is one of the essential skills that organizations look for these days. The confident professionals who know how to approach an incident and solve it the “first time every time” are in highest demand. They are the professionals who set new standards in innovation and creativity. The learning path of these people keeps growing and enables them to succeed both personally and professionally.

Systematic problem solving applies to all IT disciplines and brings all the skills of different disciples together with a standard process and language to resolve incidents and avoid “trial and error” attempts. The KEPNERandFOURIE® methodology shared during this course goes hand in hand with Incident and Problem Management. This foundation course will enable you to utilize the KEPNERandFOURIE® methodology effectively. The methodology will enable you to find the correct starting point for investigation, identify the core issues in problem situations, determine the actual cause of an incident, and deliver the right solutions. The course will introduce you to a series of situation-specific ‘can’ critical questions that will help you generate mutually agreed solutions for everyday and unique IT problem situations.

In addition to the knowledge of the concepts, combining factual data, intuition, and experience is critical for successful problem-solving practices. It helps you to do a powerful realization of what is ‘missing.

Course Objectives

At the end of this course, you will be able to:

• Generate and identify the core issues represented in any Incident Situation.
• Generate an accurate Problem Statement, which would enable the investigator to address the correct incident situation.
• Use a set of questions to gather the relevant incident information to serve as the basis for a systematic analysis and verification of a cause.
• Identify and verify the correct technical cause with its root cause.
• Develop solutions for cause removal and solve seemingly unsolvable issues in an incident/problem situation.
• Identify risks represented in an action or decision/plan to be implemented.
• Utilize tools to improve collaboration across silos and virtual collaboration across time zones.

Course Content

Module 1: Course Introduction

Module 2: KEPNERandFOURIE® Fundamentals

• Meaning of Process Thinking
• The Three Skill Sets
• KEPNERandFOURIE® Model
• Levels of Problem Solving

Module 3: PriorityWise

• State the Situation
• List Issues, Challenges
• Execute Prioritization
• Plan of Action

Module 4: CauseWise

• State the Incident
• List Incident Detail
• Generate Causes
• Confirm Technical Cause (Testing Technical Cause, Verify Probable Cause)

Module 5: SolutionWise Max4TM

• State the Purpose
• Identify Solution Requirements (Stakeholder Analysis, Key Requirements)
• Generate & Evaluate Actions
• Develop the Solution

Module 6: RiskWise

• State the Situation
• Identify Potential Problems (Risk Area Analysis, Potential Problems)
• Plan Protection (Likely Reasons, Avoiding Actions, Contingent Actions)
• Develop Action Plan

Course Overview

The modern organization is faced with increasing volatility, uncertainty, complexity, and ambiguity.  PRINCE2® Risk Management Practitioner helps you and your organization identify, assess, and control risk at the strategic, programme, project, and operational levels.

The PRINCE2® Risk Management guidance shows you how the principles, processes, and techniques can be embedded, reviewed, and applied to your work practices by considering the nature of the objectives at risk. It allows you to make informed, effective decisions about the use of resources and initiating change.

The Practitioner certification allows you to demonstrate you have an understanding of how to apply and tailor PRINCE2® Risk Management Practitioner   in a practical context. You will be able to start applying an PRINCE2® Risk Management Practitioner  approach to organizational challenges to enable the creation and protection of value.

Course Objectives

Ater you complete this course you should have a better understanding of the advantages of risk management within an organisation including:

• Increased visibility and better management of unplanned threats and opportunities.
• Improved Service Delivery
• Reduction in waste and fraud.
• Increased Value for money
• More effective management of change
• More efficient use of resources
• Improved decision making
• Innovation
• Management of contingent and maintenance activities.

Course Content

Day One

• Introductions
• PRINCE2® Risk Management Overview
• Definitions
• Challenges of PRINCE2® Risk Management (12 D’s)
• Principles of PRINCE2® Risk Management
• People Considerations and PRINCE2® Risk Management
• Perspectives of PRINCE2® Risk Management

Day Two

• Recap
• Perspectives of PRINCE2® Risk Management
• PRINCE2® Risk Management Processes

Day Three

• Recap
• PRINCE2® Risk Management Processes
• Implementing PRINCE2® Risk Management
• Value of PRINCE2® Risk Management
• Exam Preparation
• Round-up

Course Overview

Change is a constant. It is therefore vital to maintain a high level of assurance and stability when executing projects, programs and portfolios.

Around the world, there are many organisations in both the public and private sectors, who recognise that their portfolio, programme and project management is best supported through a delivery support office. The Cabinet Office’s PRINCE2® Project, Programme, Portfolio Office Management all touch on the need to provide adequate support structures for these best practices, but until now there has been no single source of information that either organisations or individuals can use for guidance or advice on setting up or running an effective delivery support office.

PRINCE2® Project, Programme, Portfolio Office Management is a Best Management Practice certification and is aligned to PRINCE2®  brings the principles, processes and techniques to facilitate effective portfolio, programme and project management through enablement, challenge and support structures.

PRINCE2® Project, Programme, Portfolio Office Management is now the established approach in supporting senior management decision making through the portfolio, its programmes, projects and business as usual. It enables individuals and organisations to establish, develop and maintain appropriate support structures that will assist senior management decision making; identify and realise outcomes and benefits via programmes and projects; deliver programmes and projects within time, cost, quality and other constraints.

The course has been very much designed with the delegate in mind. Using best practice Accelerated Learning techniques and high quality course materials. The course is constructed to help delegates navigate their way through a complex and extensive method in a way that appeals to all learning styles. The course is delivered in an integrated manner so that delegates are working with Practitioner level material from day one.

At the end of the course you will be able to sit both the PRINCE2® Project, Programme, Portfolio Office Management Foundation and Practitioner examinations. Web proctored exam vouchers are included.

Course Objectives

After you complete this course you will be able to:

• Ensure consistent delivery of projects, programmes and business objectives through effective use of resources.
• Develop capability, capacity and risk models to suit the organisational maturity culture.
• Help identify potential opportunities to be realised, exploited or enhanced as part of risk analysis.
• Ensure that the strategies and performance requirements of your organisation are realised via projects, programmes and operational business units.
• Improve organisational accountability, decision making, transparency and visibility.
• To cover the syllabus for PRINCE2® Project, Programme, Portfolio Office Management Foundation and Practitioner in a way which will enable attendees to apply the principles to their own environment and either begin the process of establishing  or continue the process of PRINCE2® Project, Programme, Portfolio Office Management Foundation and Practitioner development through stepped improvements in capability.
• Make good overviews to optimally support decisions about the Portfolio of Programs and Projects.
• Set priorities for setting up a PRINCE2® Project, Programme, Portfolio Office Management Foundation and Practitioner that is appropriate to the maturity of the organisation and that takes into account the specific characteristics of the organisation.
• Plan a PRINCE2® Project, Programme, Portfolio Office Management organisation.
• Mapping out the added value of a PRINCE2® Project, Programme, Portfolio Office Management Foundation and Practitioner and explaining it to senior management.

Course Content

Whats covered in PRINCE2® Project, Programme, Portfolio Office Management Foundation:

• Why Have a PRINCE2® Project, Programme, Portfolio Office Management ?
• PRINCE2® Project, Programme, Portfolio Office Management Models
• PRINCE2® Project, Programme, Portfolio Office Management Roles
• Tools and Techniques
• PRINCE2® Project, Programme, Portfolio Office Management Implementation

Whats covered in PRINCE2® Project, Programme, Portfolio Office Management Practictioner:

• Practice decisions at a PRINCE2® Project, Programme, Portfolio Office Management
• Making the choice for the best model in a specific situation
• Setting priorities based on a strategic grid
• Make conscious decisions about tools to use in relation to adulthood
• Tailoring the layout of a PRINCE2® Project, Programme, Portfolio Office Management of the organisation

Course Overview

The primary objective of this practical training is to equip delegates with an extensive knowledge base and hands-on comprehension of the PRINCE2® Project Management method. It also aims to assist participants in their preparation for the PRINCE2® Practitioner examination, which includes a web proctored exam voucher as part of the course fee.

PRINCE2® has evolved into the ultimate standard for best practice methodology in project-based work, and it is perfectly aligned with the realities of today’s world. As a result, an increasing number of employers are seeking certification for project leaders. Clients expect you to have a profound understanding of project management. This involves being familiar with the roles within a project organization and how communication channels are structured. Additionally, you are required to possess insight into how tasks are presented and delivered in the form of work packages. Moreover, you should be acquainted with the various processes, control mechanisms, and reports that hold significance in your field of work.

Organizations that have embraced PRINCE2® have reported heightened project success rates, bolstered control mechanisms, and a substantial boost in customer satisfaction. This training underscores the savvy utilization of the PRINCE2® framework within real projects, emphasizing tangible results and strategic implementation.

Course Objectives

• Demonstrate a wider appreciation of PRINCE2 skills and know-how, and apply this in a realistic context
• Efficiently navigate the PRINCE2 Official Book
• Tailor best practice in response to different project circumstances
• Analyse information and reason whether a course of action is effective/appropriate in accordance with PRINCE2 best practice
• Apply PRINCE2 method to your own projects

Course Content

The course contains begins with an introduction and is structured around three workshops, that will help you learn to prioritize and explore areas of project management, including these topics:

1. PRINCE2 Foundation Recap
2. Principles
3. People
4. Organizing
5. Business Case
6. Processes
7. Starting Up a Project
8. Directing a Project
9. Initiating a Project
10. Plans
11. Quality
12. Risk
13. Issues
14. Progress
15. Controlling a Stage
16. Managing Product Delivery
17. Managing a Stage Boundary
18. Closing a Project

Exam Preparation

Course Overview

Introducing the PRINCE2® Project Management Foundation and Practitioner Combined Course

Are you ready to master the art of modern project management and elevate your career to new heights? Our PRINCE2® Project Management Foundation and Practitioner Combined Course is designed to equip you with a comprehensive understanding of PRINCE2®, the leading project management methodology, and prepare you for both the Foundation and Practitioner examinations.

In this dynamic and intensive program, you will embark on a transformative journey that covers the essential principles, practices, and techniques of PRINCE2® . This combined course seamlessly integrates the content of both the Foundation and Practitioner levels, ensuring you gain a deep and practical knowledge of project management.

Course Objectives

• Understand key concepts relating to projects and PRINCE2
• Understand how the PRINCE2 principles underpin the PRINCE2 method
• Understand the importance of people in successful projects
• Understand the PRINCE2 practices and how they are applied throughout the project
• Understand the PRINCE2 processes and how they are carried out throughout the project
• Demonstrate a wider appreciation of PRINCE2 skills and know-how, and apply this in a realistic context
• Efficiently navigate the PRINCE2  Official Book
• Tailor best practice in response to different project circumstances
• Analyse information and reason whether a course of action is effective/appropriate in accordance with PRINCE2 best practice
• Apply PRINCE2 method to your own projects
• Complete the PRINCE2 Foundation and Practitioner examination

Course Content

1. Introduction to Project Management

2. Principles

3. People

4. Organizing

5. Business Case

6. Processes

7. Starting Up a Project

8. Directing a Project

9. Initiating a Project

10. Plans

11. Quality

12. Risk

13. Issues

14. Progress

15. Controlling a Stage

16. Managing Product Delivery

17. Managing a Stage Boundary

18. Closing a Project

19. Exam Preparation

Course Overview

The purpose of the PRINCE2® Project Management Foundation training program is to equip participants with a fundamental grasp of modern project management, by diving deep into the PRINCE2® project management method. It also aims to assist participants in their preparation for the PRINCE2® Foundation examination, which includes a web proctored exam voucher as part of the course fee.

This course is aligned with the PRINCE2® Project Management Foundation syllabus by PeopleCert syllabus , with continued focus on the traditional challenges of project management, and awareness for today’s environment in which projects are conducted, with a people-centric approach and new project management approaches (Change Management Approach, Commercial Management Approach, Sustainability Management Approach and Data Management Approach).

The course delves into the PRINCE2® framework, its practical application in real-world projects and the Foundation Exam.

PRINCE2® has solidified its position as the foremost approach to project management. It is versatile and can be adapted to various project types, emphasizing tailoring and business alignment. Organizations that have embraced PRINCE2® have attested to heightened customer satisfaction throughout project lifecycles, cost reduction, and increased realization of project deliverable benefits.

Course Objectives

• Understand key concepts relating to projects and PRINCE2
• Understand how the PRINCE2 principles underpin the PRINCE2 method
• Understand the importance of people in successful projects
• Understand the PRINCE2 practices and how they are applied throughout the project
• Understand the PRINCE2 processes and how they are carried out throughout the project

Course Content

1. PRINCE2 and Project Management Key Concepts
   • PRINCE2 Definitions
   • Principles, People, Practices and Processes
   • Project Performance Management
   • Delivery Approaches
2. PRINCE2 Principles
   • Business Justification
   • Learn from Experience
   • Roles, Responsibilities and Relationships
   • Management by Exception
   • Management by Stages
   • Product Focus
   • Tailor to Suit the Project
3. People in Successful Projects
   • Organizational Ecosystem
   • Change Management
   • Stakeholder
   • Culture
   • Collaboration and Co-creation
   • Leadership
   • Management
4. PRINCE2 Practices
   • Management of Products including the PID and Project Log
   • Business Case
   • Project Brief
   • Management Approaches
   • Organizing
   • Planning
   • Quality
   • Risk
   • Issues
   • Progress
5. PRINCE2 Processes
   • Starting Up a Project
   • Directing a Project
   • Initiating a Project
   • Controlling a Stage
   • Managing Product Delivery
   • Managing a Stage Boundary
   • Closing a Project
6. Exam Training and Preparation

Course Overview

PRINCE2® Programme Management Foundation and Practitioner is a Five-day best-practice guide from the Office of Government Commerce, describing a structured approach for managing programmes. It has been developed using the collective expertise and practical experience of some of the leading practitioners in the field. This means that it not only reflects best practice, but is also an accessible, workable technique that has been tested by those working in the real world.

On this accredited PRINCE2® Programme Management training programmes, the course will give you grounding in the PRINCE2® Programme Management Foundation and Practitioner Framework, where delegates will see how to position key individuals and mechanisms in a programme to ensure that they can realise, measure and claim strategic benefits.

Course Objectives

• Plan for and gain crucial “buy-in” from the key stakeholders in your programme
• Align projects to your strategy
• Keep the focus on your change objectives
• Provide your senior management colleagues with a flexible and relevant framework, so they can work with you to direct the change process
• Achieve more efficient use of your resources
• Better control the risks that may be hidden in the detail of activities and projects
• Realise benefits during and after your programme through a formal process

• Improve your control of costs, standards and quality
• Effectively manage your programme’s business case
• Gain efficient control of a whole range of complex range of activities
• Use clear role definitions to avoid confusion and conflict
• Manage better the smooth transition from current to future operations
• Be better briefed to work within large UK public sector programmes and Gateway Reviews
• Gain a recognized Programme Management qualification

Course Content

Building your own map of a programme lifecycle

• Designing your programme team
• How leaders lead a programme
• Drafting a Programme Brief
• How to make sure benefits are realised by good transition management
• Managing the stakeholders & communications in a programme
• Risk management & issues resolution
• Ensure the final capability is of appropriate quality
• Planning, tracking and controlling progress in the programme
• Presenting a Programme Definition
• Managing the developing new business capability and controlling changes
• Integrating the processes, information and roles in the programme.

Programme Management Processes

• Identifying a Programme
• Defining a Programme
• Governing a Programme
• Managing the Portfolio
• Managing the Benefits
• Closing a Programme
• Fitting it all together with a Strategic Case Study.

Examinations

• Mock Examinations
• Examination Tips
• Continuous Assessment to Foundation level

Course Overview

This course provides participants with a thorough understanding of the PRINCE2® Programme Management Foundation methodology, providing the skills needed to confidently use PRINCE2® Programme Management to manage programmes in line with strategic aims of a business and its day to day running.

Delivered by fully accredited trainers and industry leading experts with extensive experience of using PRINCE2® Programme Management , the course includes a relevant, modern case study to help delegates to understand how to apply the PRINCE2® Programme Management way of managing programmes in the real world. There is also plenty of opportunity for delegates to present their exercise results and discuss them with the rest of the class, thus gaining further knowledge from many different points of view in many different industries.

Course Objectives

After you complete this course you will be able to:

• Understand the principles and structure of PRINCE2® Programme Management 
• Understand the benefits of a structured method in a changing environment
• Explain thePRINCE2® Programme Management  process model
• Understand the PRINCE2® Programme Management  themes
• Create a Programme brief
• Create a Programme organisation structure
• Engage with stakeholders at all levels
• Understand the vision and the blueprint and how they can be applied to the best advantage
• Apply progress control mechanisms
• Appreciate the principles of programme level quality and Risk Management
• Realise the importance of configuration management
• Run PRINCE2® Programme Management  for differing environments
• Apply the theory of PRINCE2® Programme Management  to different programme scenarios

Course Content

PRINCE2® Programme Management Philosophy and structure:

• What is a programme and how it differs to both business as usual and project work
• Relationship between the MSP®  principles, governance themes and the transformational flow

The 7 PRINCE2® Programme Management Principles:

• Remaining aligned with corporate strategy
• Leading change
• Envisioning and communicating a better future
• Focusing on benefits and threats to them
• Adding Value
• Designing and delivering a coherent capability
• Learning from experience

The 9 PRINCE2® Programme Management Governance Themes:

• Organisation
• Vision
• Leadership and stakeholder engagement
• Benefits management
• Blueprint design and delivery
• Planning and control
• The Business case
• Risks and issue management
• Quality and assurance management

The 6 PRINCE2® Programme ManagementTransformational Flow Processes:

• Identifying a programme
• Defining a programme
• Managing the tranche
• Delivering the capability
• Realising the benefits
• Closing a programme

Course Overview

PRINCE2® Portfolio Management Practitioner provides advice and examples of how to apply principles, practices, and techniques that together enable the most effective balance of organisational change and business as usual. This course engages with the students to ensure that the theory is embedded and delegates feel confident in the practical application of PRINCE2® Portfolio Management.

Course Objectives

The objective of the course is to prepare students for the PRINCE2® Portfolio Management Practitioner level examination. To confirm understanding of the PRINCE2® Portfolio Management principles, cycles, practices, techniques, roles and documentation. A successful Practitioner candidate should be able to apply and understand how to tailor PRINCE2® Portfolio Management effectively. Plus, with suitable support, be able to advise on the implementation of appropriate practices, techniques, and apply the method to a live portfolio.

Specifically candidates should be able to demonstrate their ability to:Define the business case to get senior management approval for portfolio managementPlan the implementation of portfolio managementSelect and adapt PRINCE2® Portfolio Management principles, practices and techniques to suit different organisational environmentsEvaluate examples of PRINCE2® Portfolio Management information (including documents and role descriptions)Analyse the solutions adopted in relation to a given scenario

Course Content

Module 1 Examination Overview

• An overview of the PRINCE2® Portfolio Management Practitioner exam – length, number and type of questions, etc

Module 2 Implement, sustain and measure

• Identify appropriate approaches when implementing, sustaining and measuring portfolio management for a given scenario
• Analyse whether recommended approaches to implementing, sustaining, and measuring portfolio management have been undertaken appropriately in the context of a given scenario, with reasons

Module 3 Portfolio definition cycle

• Apply and tailor the practices and techniques of the portfolio definition cycle to a scenario
• Identify appropriate practices and techniques within the portfolio definition cycle
• Identify, analyse and distinguish between appropriate and inappropriate application of portfolio definition practices and techniques within a scenario

Module 4 Portfolio delivery cycle

• Apply and tailor the practices, techniques and responsibilities of the portfolio delivery cycle to a scenario
• Identify appropriate practices and techniques within the portfolio delivery cycle
• Identify, analyse and distinguish between appropriate and inappropriate application of portfolio delivery practices within a scenario
• Analyse whether the approaches adopted are appropriate, with reasons, in a given scenario

Module 5 Roles and documentation

• Apply and tailor PRINCE2® Portfolio Management to a scenario
• Identify appropriate application of the main portfolio management roles identified in PRINCE2® Portfolio Management.
• Identify, analyse and distinguish between appropriate and inappropriate application of the syllabus area within a scenario.
• Analyse whether the specified roles have been involved appropriately, with reasons
• Identify appropriate information, using typical contents for inclusion in the relevant portfolio documentation
• Analyse whether the portfolio documentation is fit for purpose, with reasons