Course Overview

PRINCE2® Portfolio Management Foundation provides advice and examples of how to apply principles, practices, and techniques that together enable the most effective balance of organisational change and business as usual.

This course engages with the students to ensure that theory is embedded and delegates feel confident in the practical application of PRINCE2® Portfolio Management.

Course Objectives

The objective of the course is to enable a student to understand the PRINCE2® Portfolio Management principles, cycles, practices, techniques, roles and documentation. This will enable them to work as an informed member of a Portfolio Office or in a range of Portfolio Management roles.

Specifically they will know and understand the:

  • Scope and objectives of portfolio management and how it differs from programme and project management
  • Benefits from applying portfolio management
  • Context within which it operates
  • Principles upon which successful portfolio management is based
  • Approaches to implementation, the factors to consider in maintaining progress, and how to assess the success of portfolio management
  • Purposes of the portfolio management definition and delivery cycles and their component practices and relevant techniques applicable to each practice
  • Purpose and key content of the major portfolio documents
  • Scope of key portfolio management roles

Course Content

odule 1 Overview

  • The definitions of portfolio and portfolio management
  • The portfolio management model and the relationship between the principles, cycles, practices and relevant techniques
  • The differences between portfolios and portfolio management on the one hand, and projects/project management and programmes/programme management on the other
  • The local circumstances that will affect how the MoP principles and practices will be adapted and how cost effective approaches can be adopted
  • The objectives and benefits of portfolio management

Module 2 Implement, sustain and measure

  • The three broad approaches to implementing portfolio management; when each approach to implementation is most relevant, the advantages of planned approaches to implementation
  • The benefits of assessing the impact of portfolio management
  • Seven steps (and their benefits) in a staged implementation of portfolio management
  • The factors to consider in sustaining progress
  • Approaches to assessing portfolio management maturity

Module 3 Strategic and organizational context

The 6 key functions/activities that portfolio management needs to co-ordinate with to achieve strategic objectives.  Identify how portfolio management can:

  • Co-ordinate with ‘business as usual’, strategic planning, resource allocation and budgeting, project and programme management, performance management to deliver strategic objectives
  • Support effective corporate governance

Module 4 Portfolio management principles

The 5 principles upon which effective portfolio management is based

  • Senior management commitment
  • Governance alignment
  • Strategy alignment
  • Portfolio office
  • Energised change culture

Module 5 Portfolio definition cycle

The portfolio definition practices:

  • Understand
  • Categorize
  • Prioritize
  • Balance
  • Plan

Understand the terms and concepts relating to the portfolio definition cycle. The techniques of:

  • Three point estimating and reference class forecasting
  • Driver-based strategic contribution analysis
  • Multi-criteria analysis
  • Decision conferencing
  • Clear line of sight

What is involved and the keys to success

Module 6 Portfolio delivery cycle

The portfolio delivery practices:

  • Management control
  • Benefits management
  • Financial management
  • Risk management
  • Stakeholder engagement
  • Organisational governance
  • Resource management

The techniques of:

  • Management by exception
  • One version of the truth
  • Staged release of funding
  • Clear line of sight reporting
  • Champion-challenger model

What is involved, the main elements, and keys to success

Module 7 Roles and documentation

  • The purposes and responsibilities of the main portfolio management roles identified in PRINCE2® Portfolio Management.
  • The purposes of the main portfolio management documentation

Course Overview

PRINCE2 Agile® is the world’s most complete project management solution, combining the flexibility and responsiveness of agile with the clearly defined framework of PRINCE2®. PRINCE2 Agile® has been created for those organisations and individuals who use PRINCE2®   but recognise the benefits of applying agile methods. It provides guidance on how to practically apply both PRINCE2®  and agile, reducing conflict and implementing effectively.

This two day Practitioner course helps prepare you for the Practitioner exam which will assess your ability to apply understanding of the PRINCE2 Agile®  project management method.

PRINCE2 Agile® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Course Objectives

After you complete this course you will be able to:

  • Tailor PRINCE2® to work in the best way possible in an agile context. 
  • Blend and weave the principles, processes and themes of PRINCE2® with many of the common ways of working in an agile way. 
  • Configure PRINCE2® when in different situations and to incorporate the agile frameworks, behaviours, concepts and techniques in the best way possible to increase the chances of successful project delivery.

Course Content

Fundamentals

Projects and BAU

What is Agile?

The PRINCE2 Agile® Journey

The PRINCE2 Agile® Hexagon – what to fix and what to flex?

Starting Up a Project and Initiating a Project

Assessing value, Cynefin

Requirements and User Stories

Prioritisation (including MoSCoW)

Change (including the feedback loop)

Organisation

Servant Leadership

Principles and behaviours

The Agilometer and Risk

Managing Product Delivery

The Scrum Framework

Plans and Progress

Estimation, Burn charts and Information Radiators

Work Packages

Quality (including the definition of ‘Done’)

Controlling a Stage and Managing a Stage Boundary

Frequest releases and Retrospectives

Directing a Project

Closing a Project

The PRINCE2® Management Products

Rich communication (including Workshops)

Kanban and The Kanban Method

Lean Startup

General guidance (including Project Health Check, transitioning, Project Managements hints and tips)

Course Overview

is five-day course is a combination of the PRINCE2 Agile Foundation and PRINCE2 Agile® Practitioner courses and provides both exams. It provides delegates with a thorough understanding of the PRINCE2 Agile® methodology. During the course we introduce the PRINCE2® methodology and concepts of common agile ways of working, discuss how to blend PRINCE2® with Agile, the purpose and context for blending PRINCE2® and the agile way of working, evaluate the focus areas to a project in an agile context, fix and flex the six aspects of a project in an agile context and be able to apply or tailor the PRINCE2® for a project in an agile context.

All relevant course materials are provided, including the official publication PRINCE2 Agile® and both web proctored exam vouchers.

PRINCE2 Agile® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Course Objectives

After you complete this course you will be able to:

  • Prepare for the PRINCE2 Agile® Foundation Exam
  • Prepare for the PRINCE2 Agile® Practitioner Exam
  • Understand the key aspects of PRINCE2®
  • Understand basic concepts behind common agile ways of working
  • Demonstrate the purpose of combining PRINCE2® with agile
  • Be able to fix and flex the six aspects of a project in an agile context
  • Incorporate the areas that can support a PRINCE2 Agile® implementation
  • Blend, apply and weave the principles, processes and themes of PRINCE2® with many of the common ways of working in an agile way. 
  • Configure PRINCE2® when in different situations and to incorporate the agile frameworks, behaviours, concepts and techniques in the best way possible to increase the chances of successful project delivery.

Course Content

Foundation Contents

Overview of PRINCE2®

  • PRINCE2® Principles
  • PRINCE2® Processes and Themes
  • PRINCE2® Management Products
  • PRINCE2® Journey with Agile

An Introduction to Agile

  • Agile Manifesto
  • Waterfall vs Agile
  • Agile basics and framework
  • Agile behaviours, concepts and techniques

Blending PRINCE2® and Agile

  • What PRINCE2 Agile comprises of
  • Eight PRINCE2 Agile® Guidance Points

What to fix and what to flex

  • Performance targets and tolerance
  • The “Hexagon”
  • The five targets

Agile Behaviours and the PRINCE2® Principles

  • Applying PRINCE2® principles
  • PRINCE2 Agile® behaviours

Agile and the PRINCE2® Themes

  • Tailoring the PRINCE2® Themes
  • Tracking progress with burn charts

Agile and the PRINCE2® Processes

  • Relating agile processes to PRINCE2® processes
  • Tailoring starting up a project and initiating a project
  • Tailoring controlling a stage and managing product delivery processes
  • Scrum overview and Lean Startup
  • Tailoring managing a stage boundary process
  • Tailoring closing a project process
  • Tailoring directing a project

Focus Areas

  • Agilometer
  • Requirements
  • Rich Communication
  • Workshops
  • Frequent releases

Practitioner Contents

  • Fundamentals
  • Projects and BAU
  • What is Agile?
  • The PRINCE2 Agile® Journey
  • The PRINCE2 Agile® Hexagon – what to fix and what to flex?
  • Starting Up a Project and Initiating a Project
  • Assessing value, Cynefin
  • Requirements and User Stories
  • Prioritisation (including MoSCoW)
  • Change (including the feedback loop)
  • Organisation
  • Servant Leadership
  • Principles and behaviours
  • The Agilometer and Risk
  • Managing Product Delivery
  • The Scrum Framework
  • Plans and Progress
  • Estimation, Burn charts and Information Radiators
  • Work Packages
  • Quality (including the definition of ‘Done’)
  • Controlling a Stage and Managing a Stage Boundary
  • Frequest releases and Retrospectives
  • Directing a Project

Course Overview

To complement the PeopleCert PRINCE2 Agile® Practitioner qualification, the Introduction of the PRINCE2 Agile® Foundation certification reinforces PRINCE2 Agile®’s unrivalled reputation as the world’s most complete agile project management method; combining the benefits of agile ways of working, with the governance and structure of the PRINCE2®   method.

The introduction of PRINCE2 Agile® Foundation will enable everyone to benefit from guidance on delivering, managing or working within agile projects and project teams, without the need for any prior knowledge of PRINCE2®.

This 3-day course determines how to use PRINCE2® with Agile ways of working as a foundation certification course.

PRINCE2 Agile® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Course Objectives

After you complete this course you will be able to:

  • Prepare for the PRINCE2 Agile® Foundation Exam
  • Understand the key aspects of PRINCE2®
  • Understand basic concepts behind common agile ways of working
  • Demonstrate the purpose of combining PRINCE2® with agile
  • Be able to fix and flex the six aspects of a project in an agile context
  • Apply the PRINCE2® principles and tailor the themes, processes and management products to a project in an agile context
  • Incorporate the areas that can support a PRINCE2 Agile® implementation

Course Content

Introduction

Part 1

Overview of PRINCE2®

  • PRINCE2® Principles
  • PRINCE2® Processes and Themes
  • PRINCE2® Management Products
  • PRINCE2® Journey with Agile

An Introduction to Agile

  • Agile Manifesto
  • Waterfall vs Agile
  • Agile basics and framework
  • Agile behaviours, concepts and techniques

Blending PRINCE2® and Agile

  • What PRINCE2 Agile®  comprises of
  • Eight PRINCE2 Agile®  Guidance Points

What to fix, and what to flex

  • Performance targets and tolerance
  • The “Hexagon”
  • The five targets

Part 2

Agile Behaviours and the PRINCE2® Principles

  • Applying PRINCE2®  principles
  • PRINCE2 Agile®  behaviours

Agile and the PRINCE2®Themes

  • Tailoring the PRINCE2® Themes
  • Tracking progress with burn charts

Agile and the PRINCE2® Processes

  • Relating agile processes to PRINCE2® processes
  • Tailoring starting up a project and initiating a project
  • Tailoring controlling a stage and managing product delivery processes
  • Scrum overview and Lean Startup
  • Tailoring managing a stage boundary process
  • Tailoring closing a project process
  • Tailoring directing a project

Part 3

Focus Areas

  • Agilometer
  • Requirements
  • Rich Communication
  • Workshops
  • Frequent releases

Course Overview

New to the Scaled Agile Framework®?

Leading SAFe® offers an introduction to the foundations of SAFe and provides the principles and practices to confidently drive your Lean-Agile transformation. This two-day course and resulting certification equip you with the guidance and tools to build a culture of resiliency and a shared language that engages employees and focuses on customers so that organizations can work with agility at scale.

After this course, you will have a good understanding of both the principles and practice, with the Framework supporting Lean-Agile Programmes, Agile Scaling, Lean-Agile Program Portfolio Management, and Leadership in Scaling. In short, forming a complete Agile Enterprise.

Leading SAFe® answers the questions:

  • What is SAFe?
  • What is business agility and how does SAFe support it?
  • How does an organization get started with the Scaled Agile Framework®?

Course Objectives

How to realize the benefits of SAFe, including:

  • How to establish Team and Technical Agility and organize around the flow of value
  • How to align massive organizations around clear, common objectives
  • How to participate successfully in critical SAFe events, such as PI Planning
  • How to adopt a customer-centric mindset

Course Content

  • Introducing SAFe
  • Embracing Lean-Agile mindset
  • Understanding SAFe principles
  • Implementing an ART
  • Experiencing PI Planning
  • Executing and releasing value
  • Building an agile Portfolio
  • Building Really Big Systems
  • Leading a Lean-Agile enterprise

Course Overview

Learn advanced strategies, tools, and techniques for managing complex projects.
Managing a complex project means not only having fantastic project management skills, but also understanding how to deal with the chaos of today’s workplace. Technology, requirements, partnerships, and competitive strategies are continually updating and transforming and a strong project manager must learn how to adapt to these changes while leading the project to successful completion. This class will help you master dealing with these complexities and lead with success.

Learn to determine the level of complexity of your project, develop tactics to manage that complexity, and discover strategies for taking your project team “to the edge of chaos” where innovation and creativity happen. Avoid being caught off guard by change, and prepare yourself with ways to optimize your team’s performance and manage the unknown.

In class activities that comprise 75% of this course, you will practice determining complexity and learn how to keep your approach flexible to manage the constant adjustment of complex projects in today’s workplace.

Course Objectives

  • Systems thinking and project management
  • Chaos theory and project management
  • Skills needed to lead a complex project
  • Complexity theory and how to assess your project complexity
  • Right structure for complex projects
  • Assessing risk for complex projects

Course Content

1. The Complex Project

  • Systems Thinking
  • Chaos and Complexity Theory
  • How these relate to project management

2. Leading Complex Projects

  • Skills required
  • Complex project competency self-assessment
  • PMI® competencies
  • Start personal mastery plan

3. Fundamentals of Complexity Theory

  • What is complexity?
  • Types of complexity
  • Fitness landscape
  • Chaos as it relates to complexity theory
  • Complexity theory
  • Linear and non-linear systems
  • Complex adaptive systems

4. Assessing Your Project Complexity

  • Complex project toolkit
  • Elements of project complexity
  • Organization breakdown structure
  • Work breakdown structure
  • Use the complexity assessment tool (CAT)
  • Strategies of planning and managing complex projects

5. Structuring Your Project for Success

  • Selecting the right project management methodology
  • How to incorporate that methodology into your current processes

6. Risk Planning and Management

  • Types of risks in complex projects
  • Approaches to identification
  • Risk assessment and response planning

7. Leading Complex Projects

  • Assess your leadership competencies
  • Applying adaptive leadership to complex projects
  • Communicating a vision
  • Implementing strategies to encourage innovation and build a cohesive team
  • Types of personal behaviors and how to get the most out of people
  • Identifying techniques for leveraging complexity

Hands-On Activities:

  • Develop Your Personal Mastery Plan
  • Assess Project Complexity
  • Stakeholder Analysis and Planning
  • Risk Identification and Response Planning
  • OBS

PMI is a registered mark of the Project Management Institute, Inc.

Course Overview

This 2-day course is designed for project managers who want to effectively lead artificial intelligence and machine learning initiatives.

Learners will identify the unique characteristics and challenges of AI/ML projects, understand common AI/ML terminology, evaluate and mitigate AI-specific risks, and lead and communicate effectively with cross-functional teams as well as key business stakeholders. Using MLOps principles to guide project planning and execution, at the end of this course you will be able to design comprehensive project plans that address the unique challenges of AI/ML development, assess the feasibility and resource requirements of proposed AI/ML initiatives, break down complex AI/ML projects into manageable phases and deliverables, and critique project progress using appropriate technical and business metrics.

Course Objectives

  • Identify the unique characteristics and challenges of AI/ML projects
  • Apply appropriate methodologies for AI/ML project management
  • Effectively scope and plan AI/ML initiatives
  • Manage stakeholder expectations around AI/ML outcomes
  • Lead cross-functional teams of data scientists, engineers, and domain experts
  • Evaluate and mitigate AI-specific risks
  • Monitor and measure AI/ML project success
  • Describe the key roles and responsibilities within AI/ML project teams
  • Explain the differences between traditional software and AI/ML project lifecycles
  • Interpret common AI/ML terminology including neural networks, supervised/unsupervised learning, model training, and inference
  • Implement appropriate project management methodologies for different types of AI/ML initiatives
  • Demonstrate effective communication strategies with technical and non-technical stakeholders
  • Use MLOps principles to guide project planning and execution
  • Break down complex AI/ML projects into manageable phases and deliverables
  • Differentiate between various types of AI/ML project risks and their potential impacts
  • Examine data requirements and quality criteria for ML model development
  • Assess the feasibility and resource requirements of proposed AI/ML initiatives
  • Critique project progress using appropriate technical and business metrics
  • Judge the effectiveness of risk mitigation strategies in AI/ML contexts
  • Design comprehensive project plans that address the unique challenges of AI/ML development
  • Develop stakeholder management strategies that account for AI/ML uncertainties
  • Formulate data-driven decision-making frameworks for project governance

Course Content

  • Essential AI/ML Terminology and Concepts
  • Understanding AI/ML Project Fundamentals
  • AI/ML Project Lifecycle and Methodologies
  • Scoping and Planning AI/ML Projects
  • Building and Managing AI/ML Teams
  • Risk Management in AI/ML Projects
  • Stakeholder Management and Communication
  • Monitoring and Measuring Success
  • Prompt Engineering for Project Managers
  • Deployment and Production Considerations

Course Overview

Practice using the tools and techniques of formal project management.

IT projects come with distinct challenges for all project team members, and most of all for the project manager. In this course, you will learn the fundamentals and best practices of project management methodology as applied to IT initiatives. Using real-world scenarios and hands-on exercises, you will apply practical project management principles to successfully take a project from planning to rollout.

Practice essential project management skills to help you mitigate time, budget, quality, and scope constraints. Determine product scope through effective identification of requirements, assess and manage stakeholder expectations, identify and manage risks, and meet quality standards while navigating change requests. Examine important aspects of IT projects, including communication needs of virtual teams, security, and testing. Avoid the most common pitfalls of IT project success to deliver optimal business value for your IT projects.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

PMI is a registered mark of the Project Management Institute, Inc.


This is a BYOD course. Students should bring a PC, Mac, or tablet to class in order to access digital course materials. Students can download a copy of the course materials in their MyGK account.

Course Objectives

  • Articulate the relevance of core project management competences.
  • Identify key project goals and assumptions and set the stage for value delivery.
  • Understand how to identify stakeholders and assess how to engage with them during the project.
  • Meet stakeholder informational needs by creating an actionable communication plan.
  • Articulate product scope as part of the charter.
  • Become familiar with the process of eliciting and capturing requirements.
  • Create the WBS and dictionary that would deliver the scope in the project charter.
  • Perform a more detailed and systematic assessment of risk.
  • Articulate guiding quality characteristics for the project.
  • Sequence activities, create schedule, and estimate the cost of the project.
  • Prepare to oversee go-live.
  • Manage change in projects.
  • Track value delivery in projects.
  • Understand the basics of a project retrospective.

Course Content

  1. Match competence to scenario
  2. Evaluate a project business case
  3. Identify and assess stakeholders
    • Stakeholders
    • Resource management
    • Teams
  4. Develop a communication plan
  5. Define product scope
    • Project charter
    • Product and project scope
  6. Decompose product scope into stakeholder requirements
    • Requirements
  7. Create WBS and dictionary
    • Work
    • Work breakdown structure
  8. Create risk register
    • Risk identification and management
  9. Establish quality metrics
  10. Create an initial schedule and budget
    • Effort and duration
    • Estimating effort
    • Level of accuracy in estimates
    • Team-based estimation
    • Scheduling
    • Estimating cost
  11. Review and disposition a change request
    • Change management
  12. Plan a project rollout
    • Testing
    • Release management
  13. Use metrics to reassess the business case
    • Delivering business value
  14. Close out a project

Course Overview

The ISTQB Agile Foundation Extension Certification course extends the broad understanding of testing acquired at Foundation Level and covers those topics which are considered to be essential knowledge for a test professional working on agile projects.

This intensive two-day tutor-led course contains lectures, exercises and practical work and includes a high proportion of hands-on practical team-based activities to allow candidates to get a true feel for how agile projects work in the real world.  This course has been rated at SFIAplus level 4.

Course Objectives

After successfully completing the course and passing the exam, delegates should be able to demonstrate the following business-based outcomes:

  • Collaborate in a cross-functional Agile team being familiar with principles and basic practices of Agile software development.
  • Adapt existing testing experience and knowledge to Agile values and principles.
  • Support the Agile team in planning test-related activities.
  • Apply relevant methods and techniques for testing in an Agile project.
  • Assist the Agile team in test automation activities.
  • Assist business stakeholders in defining understandable and testable user stories, scenarios, requirements and acceptance criteria as appropriate.
  • Work and share information with other team members using effective communication styles and channels.

In general, a Certified Tester Foundation Level – Agile Tester is expected to have acquired the necessary skills to working effectively within an Agile team and environment.

In addition, Foundation level Agile Testers should be able to demonstrate their skills in the following areas once they have completed the course and passed the exam:

  • The Fundamentals of Agile Software Development
  • The different agile approaches
  • The Differences between Testing in Traditional and Agile Approaches
  • Testing in Agile Projects
  • Roles and skills of a tester in Agile Projects
  • Agile testing techniques and methods
  • Assess product quality risks within an Agile project
  • Estimate testing effort based on iteration content and quality risks
  • Tools in Agile Projects

Course Content

ISTQB Agile Tester

There are three chapters with examinable content. The top-level heading for each chapter specifies the time for the chapter; timing is not provided below chapter level. The syllabus is distributed across the three chapters as follows: 

– Chapter 1: 150 minutes Agile Software Development

– Chapter 2: 105 minutes Fundamental Agile Testing Principles, Practices, and Processes

– Chapter 3: 480 minutes Agile Testing Methods, Techniques, and Tools

Course Overview

A DevOps Leader is a tactical or strategic individual who helps design, influence, implement or motivate the cultural transformation proven to be a critical success factor in DevOps adoption. This individual understands the human dynamics of cultural change and is equipped with practices, methods and tools to engage people across the DevOps spectrum.

DevOps Leader (DOL)®  is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Virtual Learning

This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

Course Content

Number of questions: 40 multiple choice questions

Pass mark: 65% (26 out of 40)

Open book/notes: no

Exam duration: 90 minutes (additional time if English is not a candidate’s native language)