Course Overview

ISO/IEC 27002 Foundation training enables you to learn the basic elements to implement Information Security Controls as specified in ISO/IEC 27002. During this training course, you will be able to understand how ISO/IEC 27001 and ISO/IEC 27002 are related to ISO/IEC 27003 (Guidelines for the implementation of ISMS), ISO/IEC 27004 (Measurement of Information Security) and ISO/IEC 27005 (Risk Management in Information Security).

After completing this course, you can sit for the exam and apply for the “PECB Certificate Holder in ISO/IEC 27002 Foundation” certificate. A PECB Foundation Certificate shows that you have understood the fundamental methodologies and management approach.

Course Objectives

• Understand the implementation of Information Security Controls in accordance with ISO/IEC 27002
• Acknowledge the correlation between ISO/IEC 27001, ISO/IEC 27002 and other standards and regulatory frameworks
• Understand the approaches, methods and techniques used for the implementation of Information Security Controls

Course Content

• Day 1: Introduction to ISO/IEC 27002 and Information Security Management System
• Day 2: ISO/IEC 27002 Controls and Certificate Exam

Course Overview

Acquire the facilitation skills necessary to effectively manage requirements meetings and workshops.

Business analysts have the responsibility to gather, analyze, and validate business and technical requirements for their projects, thus they need facilitation skills to manage requirements meetings and workshops.

In this highly interactive two-day course, you’ll gain the skills to be an effective facilitator – one who can help stakeholders define their needs and form quantifiable requirements. You’ll learn tested techniques for meeting planning and preparation, brainstorming, analysis, and decision-making. You will have the opportunity to practice these techniques in a safe environment with a trained facilitator who will give you relevant, timely feedback. Advanced topics will also be covered, including virtual facilitation, conflict management, and root cause analysis. You will leave class with the confidence to facilitate a meeting from the planning stages, motivating group participation, building consensus, maintaining session focus, and evaluating results for lessons learned.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

Course Objectives

• The role of facilitation in business analysis
• Plan a facilitated meeting
• Create an agenda and risk analysis
• Use the appropriate facilitation techniques in a meeting
• Plan for and facilitate in a virtual meeting environment
• Use advanced brainstorming, analysis, and decision-making techniques
• Manage conflict in a facilitated meeting

Course Content

• Facilitation Basics:
• What Facilitation Is
• The Role of the Facilitator
• To Facilitate or Not to Facilitate?
• Benefits of Facilitation
• Facilitation in Business Analysis
• Planning a Facilitated Meeting:
• Why Planning is Critical
• Defining the Purpose
• The Facilitated Meeting Planning Worksheet
• Key Characteristics of Participants
• Meeting Risks and Responses
• Facilitation Techniques:
• Building an Agenda
• Techniques for Facilitated Meetings
• Brainstorming
• Gap Analysis
• T-Charts (or Force Field Analysis)
• Model Types
• Impact/Effort Grid
• Multi-Voting
• Conducting a Meeting:
• Facilitation Actions
• Facilitation Behaviors
• Virtual Meetings:
• Challenge of Teleconferences and Web-Conferences
• Meeting with Dispersed Participants
• Best Practices for Virtual Meetings
• More Techniques for Facilitation:
• Brainwriting (Anonymous Brainstorming)
• Root Cause Analysis
• Criteria-Based Grid
• How Various Models Can be Used with Groups
• Managing Conflict:
• Understanding Conflict
• Good vs. Bad Conflict
• Resolving Conflict between Participants
• Resolving Conflict between Participant and Facilitator
• Exercises:
• Complete a Facilitation Meeting Plan
• Create Meeting Agenda
• Practice Facilitating Multiple Meetings
• Practice Root Cause Analysis
• Complete a Criteria-Based Grid

Course Overview

This course is ideal for persons requiring detailed knowledge about customizing of sales processes and basic functions.

Course Objectives

This course will prepare you to:

• Gain a detailed knowledge of using the functions in sales.
• Make the relevant customizing settings for sales documents

Course Content

• Setting Up the Enterprise Structure in Sales and Distribution
• Configuring Business Partner and Customer Master Data in SAP S/4HANA Sales
• Configuring Sales Documents – Setting up of a Sales Document Type, Item Categories and Schedule Line Categories.
• Configuring Special Functions in SAP S/4HANA Sales
• Configuring the Copying Control for Sales Documents
• Setting Up the Partner Functions and Partner Function Determination

Course Overview

This course is ideal for those who have detailed cross-functional configuration knowledge in copying control, text control, and output control to reflect business requirements in SAP S/4HANA Sales

Course Objectives

This course will prepare you to:

• Understand and consider complex relationships in mapping organizational structures
• Configure and adapt special functions such as copy control and text control
• Configure output control (NAST-based and BRFplus-based Output Management)
• Adjust Material Master Record Field Selection
• Understand system modification options

Course Content

• Organizational Structures
  • Creating Organizational Elements
  • Applying Shared Master Data and Cross-Division Sales
• Copy Control
  • Understanding the Concept of Copy Control
  • Modifying Copy Control for Sales Documents
  • Analyzing Copy Control for Delivery and Billing Documents
• Text Control
  • Identifying Text Sources
  • Configuring Text Control
• Output
  • New Output Management
  • Output Determination with Condition Technique
  • Understanding Basic Principles of Processing Printed Output
• Material Master Record Field Selection
• Enhancements and Modifications
  • Using Enhancement Technology
  • Performing System Modifications Using Classic Enhancement Technology
  • Performing System Modifications Using the Enhancement Framework
  • Adding New Fields

Course Overview

Improve your decision-making capabilities through critical thinking, structured reasoning, and creative problem analysis.

Learn how to be an inventive, logical decision maker by understanding the principles behind critical thinking and the tools used to consistently identify and select the best decision among multiple alternatives. In this course, you’ll explore a structured way to approach and dismantle problems with a view toward optimum outcomes.

Applying the techniques of critical thinking allows you to dismantle complex problems and to understand the inputs and implications of your thought processes. By applying problem analysis and good practices you’ll be able to develop positions and arrive at decisions that are logical and explicable to others. After completing the course, you’ll understand why most decisions are of poor quality and be able to impose quality controls on both your decisions and the decisions of others.

Course Objectives

After you complete this course you will be able to understand:

• Natural barriers to sound reasoning
• Bias and assumptions in problem analysis
• Thought processes and reasoning
• Analytical techniques for comparing alternative solutions
• Structure, standards, and ethics of critical thinking
• Problem analysis best practices

Hands-On Exercises:

• Evaluate the strategic thinking of others
• Assess the reasoning of others
• Problem solving by starting with restatement of the issues
• Problem solving from a number of different perspectives
• Identify decision-making factors
• Creativity and the decision-making process
• Structure the analytical process with a matrix
• Evaluate decision options using probabilities
• Compare options using paired ranking

Course Content

Introduction to Decision Making

• What’s a Decision?
• High Quality vs. Low Quality Decisions
• Becoming a Better Decision-Maker

Barriers to Brilliant Decisions

• Instinctive Decision-Making
• Barriers to Sound Reasoning
• Outlook vs. Reality

Critical Thinking

• What Is Critical Thinking?
• Structures of Thinking
• Thinking with Standards
• Sophistry and Intellectual Ethics

Problem Analysis Guidelines

• Opening the Mind
• 10 Best Practice Guidelines
• Structuring Techniques
• Putting It All Together

The Decision

• Who Decides?
• Who Should Decide?
• Take Home Message

Course Overview

CompTIA Project+ gives IT Pros the basic concepts to successfully manage small to medium sized projects. CompTIA Project+ is ideal for IT professionals who need to manage smaller, less complex projects as part of their other job duties but still have foundational project management skills. Project+ is versatile because it covers essential project management concepts beyond the scope of just one methodology or framework.  

This five-day instructor led course will provide delegates with the essential knowledge and skills to either manage a project or be an effective, valuable member of the project team. It covers the fundamental steps in any project lifecycle and also addresses the necessary people skills such as effective negotiation, conflict resolution, leadership and team building.

Course Objectives

• Plan, baseline and control a project effectively.
• Understand how to identify, manage and control change throughout a project.
• Have an awareness of estimating and managing pitfalls.
• Understand methods of identifying and controlling risks.
• Pick up essential tools and disciplines.
• Make successful cost/schedule/performance trade-offs.
• Understand quality management and customer expectation management.
• Identify and control risks.
• Know why, when and how to report progress.
• Create schedules, manage resources, track and control project plans using Microsoft Project.
• Effectively lead & develop a project team.
• Communicate effectively and carry out dynamic presentations.
• Get win-win outcomes through assertiveness, empathy and principled negotiations.
• Practice principled negotiation and conflict resolution.

Course Content

What is a project and project management?

• Skills needed for successful project management
• The definition of a project
• Stakeholders

Why do projects fail?

• Reviewing project failure

The project lifecycle

• Examining lifecycles
• Why is the lifecycle important?

Managing the project

• Project Scoping
• The Work Breakdown Structure
• Risk Management
• Vendor management
• Successful estimating and cost management
• Earned value
• Scheduling (Microsoft Project)
• Resources, tracking & reporting (Microsoft Project)
• Change management
• Project tracking and control
• Project reporting and communication
• Project completion

Interpersonal skills in project management

• Communication and negotiation
• Conflict resolution, skills practice & action plan
• Recruitment & selection
• Leadership
• Team development
• Presentation, assertiveness & empathy skills
• Performance management & principled negotiation

Course Overview

Do you have the facilitation skills needed to support a working group to collaborate effectively and reach their desired outcomes?

By attending the Agile Coaching Skills – Certified Facilitator (ACS-CF) course you will explore what it means to embrace a facilitation mindset and how you can foster the perfect conditions for creativity, collaboration and innovation. Attendees will discover a diverse range of models, tools, and visual techniques aimed at enriching their facilitation skills. Through engaging in fun, interactive exercises, participants will gain hands-on experience and receive valuable feedback to further refine their facilitation stance.

Completing this course is also a way forward on the path for those who want to become Certified Agile Coaches.

Course Objectives

Discover what a facilitator is and what they do
Practice the mindset of a neutral facilitator
Learn how to facilitate teams through conflict
Understand the needs of different teams
Gain social and self-awareness by exploring Emotional Intelligence
Gain visual thinking, active listening and storytelling skills
Apply the skillset before, during, and after a facilitation event

Course Content

Throughout the course all participants will have the opportunity to demonstrate their facilitation skills in a safe and fun environment, offering opportunities for feedback and growth.

Part 1: Setting the stage and defining facilitation- You will explore the purpose of facilitation, the facilitation mindset and core competencies.

Part 2: Understanding Group’s Context and Needs – You will be introduced to the process of facilitation and how to set conditions that foster Psychological Safety.

Part 3: Agile Framework Values and Principles- You will explore the Scrum Events and how effective facilitation can lead to successful outcomes.

Part 4: The Orientation of the Facilitator-From the Front- You will discover the benefits of divergent, emergent and convergent techniques before embarking on visual thinking and storytelling exercises designed to enhance your communication skills.

Part 5: The Orientation of the Facilitator-From the Back- You will be introduced to active listening techniques that will enhance your ability to understand and respond to the needs of a group, as well as how to receive and deliver feedback constructively.

Part 6: The Orientation of the Facilitator-From the Inside- You will be presented with the 4 dimensions of Emotional Intelligence, how to reflect on your emotions, as well as recognize and influence the emotions of those around you.

Part 7: Co-Facilitation- You will be introduced to the blend of practical and learning-enriching benefits co-facilitation can offer in the delivery of effective facilitation.

Part 8: Facilitating through Conflict- You will gain insight into group dynamics and learn strategies to constructively manage conflicts that may arise during facilitation sessions.

Part 9: Forwarding the action- You will identify effective ways to act on and implement agreed-upon outcomes, including the need to retrospect and identify measures for success

Course Overview

Leading a team successfully takes a special set of skills. Our Team Leadership course covers positive communication, time management, leading a team through change, how to lead and empower virtual teams and more. The course counts towards the BCS (ISEB) Advanced International Diploma in Business Analysis.

Course Objectives

If you’re leading a team in a high performance, fast changing environment you need to have the fundamental knowledge, skills and behaviours to help you succeed.

This Team Leadership course gives you these skills, focusing on the key areas of self-awareness and participative leadership. You will also learn how to use positive communication and to manage time and priorities. Finally, the course gives you the understanding, tools and techniques you need to build a high performing team and lead your team through change. 

The final part of the course, designed in response to the recent increase in home working, focuses on leading, empowering virtual teams and looking after the health and well-being of remote workers.

Presented to you by our specialist management training partner, Skillsshift. Each of their expert training consultants brings substantial management and team leadership experience to the programme.

Course Content

During this course, you will cover:

Introducing Leadership & Management

• Definitions of leadership and management
• Management behaviours – why they matter
• Role & responsibilities of a team leader
• Leadership styles, behaviours & traits
• Action centred leadership
• Leading by example

Self-awareness & Emotional Intelligence

• Understand others’ experience of us
• Gaining and using feedback to develop as a leader
• Concept of EQ
• Emotional intelligence competencies
• Develop management strategies

Participative Leadership

• Directive and non-directive styles of management
• Team engagement, motivation, development, and empowerment
• Situational Leadership
• The do’s and don’ts of delegation

Positive Communication

• Building trust and respect
• Behaviour/Impact Cycle
• Voice, body language & words
• Communication styles: Assertive, Aggressive, Passive

Building High Performing Teams

• Definition of ‘performance’
• Team leader’s role in developing high performance
• Setting effective goals, objectives & measures
• Giving performance feedback
• Coaching for performance
• Dealing with under-performance
• Handling difficult conversations

Managing Time & Priorities

• Identifying priorities
• Managing your time effectively
• Making decisions & delegating

Leading Teams Through Change

• Understanding the effects of change on a team
• The Change Curve
• Communicating during change
• Planning and monitoring the implementation of change

Managing a Virtual and Remote Teams

• The Hybrid Workplace
• Using key best-practice models in a remote environment
• Communication strategies
• Empowerment, trust, motivation and performance
• Health and well-being

Course Overview

The oral examination lasts for approximately 50 minutes and the candidate is required to demonstrate that they can put the competencies gained in the written examinations into a coherent context. Each candidate must also demonstrate the interpersonal skills required to function effectively as a business analyst.

Course Content

The link below is to the latest version of the BCS International Diploma in Business Analysis Syllabus.

Download latest BCS syllabus from the BCS website

Course Overview

An introduction to the essential approaches and concepts involved in enterprise, business, data, applications, software and infrastructure architecture.

Course Objectives

This training course on architecture concepts, introduces you to essential approaches and concepts involved in enterprise, business, data, applications, software and infrastructure architecture.

“This foundation certification provides an introduction to the main aims and concepts of architecture and explores the different subdomains of enterprise architecture.” (BCS Syllabus)

Presented to you by one of the expert training consultants pictured below, each member of our Architecture Concepts training team brings their professional knowledge and experience to this training course.

Course Content

Fundamentals of architecture: concepts

Meaning and levels of architecture

Sub-domains of enterprise architecture

Architecture descriptions

Role of the architect

Gap analysis

Fundamentals of architecture: approaches 

Architecture drivers

Architecture standards and frameworks

Governance, risk and compliance

Business architecture

Objectives of business architecture

Types of application

Key artefacts

Key activities

Cross-referencing models with grids and matrices

Structure and behaviour of applications in a business

Data architecture

Data, information and metadata

Data states and lifecycles

Objectives of data architecture

Key artefacts

Key activities

Structure and behaviour of a business system

Infrastructure architecture

Objectives of infrastructure architecture

Key artefacts

Key activities

Software architecture

Objectives of software architecture 

Key artefacts

Key activities

System modelling techniques

APIs

Security architecture

Objectives of security architecture 

Key concepts in data, applications and infrastructure architectures

Key artefacts

Key activities

Legislation and professional standards

Solution architecture

Objectives of solution architecture

Key artefacts

Key activities

Solution requirements

Solution architecture lifecycle

Stakeholder categories

Applying architectures holistically

Cross-referencing architecture 

Configuration management of architecture

Realising architecture